Assistant Director of Special Events & Hospitality - Tennessee Athletics - UTK

This position will be responsible for supporting the Senior Director of Special Events & Hospitality in all operational aspects of an on-campus office / operation. It will be expected to fulfill assigned sport-specific roles and duties for premium seating areas at events during multiple sports seasons, as applicable. Recruiting, hiring, training and supervision of interns and game day/event staff will be key.  Support in design and production of effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence will be necessary. Expectations will be to assist with effective communication to the Senior Director of Special Events & Hospitality and within the athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report. Implementation procedures for booking tours in designated athletic facilities, when applicable. The expectation of Tennessee Athletics Event Management leadership will be to establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration. Assist the Athletics department and Senior Director of Special Events at championship/post season, and all other auxiliary and internal / external events, as requested. 

Tennessee Athletics assigned facility premium space / event oversight and support. 

• Support the Senior Director of Special Events & Hospitality in all operational aspects of premium event spaces.

• Fulfill assigned sport and event-specific roles and duties for premium seating areas at events during multiple sports seasons. 

• Assist the Athletics department and Senior Director of Special Events & Hospitality at championship/post season, and all other auxiliary and internal / external events, as requested. 

Tennessee Football Premium (Gameday) Operations Management.

• Comply with approved budgets for Event Management as approved by Associate AD / Event Management and Senior Director of Special Events & Hospitality.

• Fulfill assigned premium area roles and duties in premium / seating areas at Neyland Stadium Events including but not limited: to Gates, Club Areas, Suites, and / or as applicable as assigned by the Senior Director of Special Events & Hospitality.

Oversight and supervision of all Tennessee Athletics Special Events Staff. (Intern, part time, and all relevant special and premium event support, accordingly). 

• Recruit, hire, train and supervise all staff, including but not limited to: 1-2 interns, and a game day student and part-time staff. 

External Event Recruiting Efforts and Client Customer Service:

• Actively support the Senior Director of Special Events & Hospitality as it relates to evaluating special event opportunities and relationships in Athletics facilities, while working to retain and build upon those efforts. Provide unparalleled customer service, accordingly. 

• Support in design and production of effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence will be necessary. 

• The expectation of Tennessee Athletics Event Management leadership will be to establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration

Budget and Post event / Annual Reports; Policies and procedures; Office / Equipment:

• Communicate successfully with Senior Director of Special Events & Hospitality regarding: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues;

• Support and formulate implementation procedures and manuals for booking tours in athletic facilities, when applicable.

• Office / event supply inventory management 

Required Qualifications

• Education: Associate’s degree
• Experience: Relevant customer service/hospitality experience.
• Knowledge, Skills, Abilities: 

  • Ability to lea