Personal Lines Customer Service Representative

Brown & Brown is seeking a Personal Lines Licensed Customer Service Representative to join our growing team in Minnesota!  

The Canopy Group – Minnetonka, MN/Belle Plaine, MN/Le Sueur, MN 

Our fast-growing independent Insurance Agency is looking for a motivated licensed Customer Service Representative to join our team. The Canopy Group was named MIIAB 2018 Agency of the year. Our successful candidate is a team player with insurance customer service experience, superior communication skills, and thrives in a fast-paced work environment. 

The Insurance Customer Service Representative will assist our clients with service inquiries, and cross-sell additional lines of personal insurance to existing clients. The position requires superior phone and interpersonal communication skills, exceptional listening, and prior success in servicing clients on personal lines of insurance. 

How You Will Contribute:  

• Receive inbound calls to assist insureds with inquiries while making changes to policies as needed, documenting in our agency management system 

• Place outbound calls to complete research and follow up activity and conduct annual account review 

• Communicate with current and potential clients, providing information, answering questions and resolving concerns 

• Processing policy transactions 

• Identify opportunities to up-sell coverage and seek cross sell opportunities 

• Prepare insurance proposals through rating new business and expiring policies 

• Assist clients in submitting loss notices and maintain follow up to ensure timely claims settlement 

• Compile and update client database 

• Maintain orderly electronic files and information, following agency procedures regarding customer interactions and transactions, documenting details of conversations, as well as actions taken. Setting suspense for those situations where it is needed. 

• Make sure all new business payments are submitted to the carrier for processing and policies have been issued and successfully downloaded into agency management system 

Licenses & Certifications:  

• Property and Casualty Insurance license 

Skills & Experience to be Successful: 

• HS Degree or equivalent 

• Advanced knowledge of Microsoft Office software and Web-based Technology 

• Excellent spelling and grammar; outstanding verbal and written communication skills 

• Prior insurance office experience