Commercial Account Executive - FireHydrant (A Freshworks Company)

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we're showing that enterprise software can be easy to use, quick to deliver value, and built for people. 

FireHydrant, a Freshworks company, is focused on a different but equally critical mission: helping modern engineering teams manage incidents, reduce downtime, and operate with confidence. FireHydrant is a leading incident management and site reliability platform trusted by fast-growing, highly technical organizations across cloud infrastructure, developer tooling, fintech, gaming, and e-commerce 

At Freshworks and FireHydrant, you'll be part of teams that value curiosity, collaboration, and impact—and you'll help customers solve problems that truly matter. 

Job Description

We're looking for a Commercial/Mid-Market Account Executive to join the FireHyrdrant sales team, a recently acquired business within Freshworks. This role is dedicated exclusively to the FireHydrant product and customer base, selling into technical buyers across DevOps, SRE, Engineering, and IT organizations. 

In this role, you'll own the full sales cycle for mid-market and commercial accounts, partnering with fast-growing companies to help them improve incident response, operational resilience, and reliability. You'll take a consultative, value-driven approach—guiding customers through complex buying journeys and helping them connect their reliability challenges with FireHydrant's platform. 

What You'll Do: 

Own the Full Sales Cycle 

• Manage end-to-end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers 
• Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities 

Sell with Insight & Empathy

• Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders 
• Navigate multi-stakeholder, technical buying processes with clarity and confidence 

Drive Smart, Sustainable Growth

• Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow-up, and strategic account planning 
• Qualify opportunities effectively and prioritize high-impact deals 

Collaborate to Win

• Partner closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience 
• Share feedback from the field to help shape FireHydrants go-to-market strategy and product evolution 

Represent FireHydrant Thoughtfully 

• Clearly articulate the value of FireHydrant's incident management and reliability platform 
• Help customers understand how better incident response leads to strong customer trust and business outcomes

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston office. 

Qualifications

• 2-4+ years of experience in SaaS sales, with a strong track record of meeting or exceeding revenue targets 
• Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams 
• Comfort navigating complex, consultative sales cycles with multiple stakeholders 
• Strong communication skills—you listen deeply, ask smart questions, and translate complexity into value 
• A self-motivated, curious, and accountable mindset with a desire to grow alongside a scaling product 
• Experience selling developer tools, infrastructure, or reliability platforms is a plus
• Familiarity with incident management, monitoring, or on-call workflows is a plus 

Additional Information

Why You'll Love It Here: 

• A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
• Flexibility: Hybrid schedule with a supportive, people-first workplace
• Purpose-driven work: You're helping organizations improve the everyday experience for their employees 
• Room to grow: Opportunities for development, mentorship, and career mobility 

If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you. Let's build a better experience, together. 

This role is based in Boston, MA, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a va