Sr. Specialist, Content and Product Advocacy

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Specialist leads communication projects within the Sales Effectiveness Team, creating engaging, brand-aligned content for internal platforms. This role develops multi-media communications, text, graphics, video, and digital design, using data and best practices to inform, inspire, and connect employees as brand ambassadors. Responsibilities include writing, designing, editing, and managing end-to-end projects, as well as crafting strategies based on insights and feedback. The ideal candidate blends creativity with strong project management skills, collaborates effectively with leaders and subject matter experts, and excels in visual hierarchy, layout, and channel-specific content. They bring deep expertise in their discipline, set their own priorities, and serve as a trusted resource for less experienced colleagues.

Job Description

Core Responsibilities

• Coordinate with content, brand, and legal teams to design and deliver high-impact communications across channels that drive engagement. Produced content may include videos, graphics, newsletters, interactive content, digital signage and similar tactics. 
• Exercise creative liberties while developing messaging strategies; write, edit, and review content to ensure compliance with standards and secure approvals. 
• Create brand-aligned materials using Adobe Creative Suite and Microsoft Office; maintain consistency with Comcast, Xfinity, Comcast Business, and NBCUniversal guidelines. 
• Manage multiple creative projects within deadlines and budgets and optimize based on insights. 
• Act as subject matter expert for product and go-to-market communications; keep content fresh and innovative. 
• Build strong partnerships with leadership, field teams, and platform teams to understand business needs, align on strategies, and share best practices to improve employee awareness, understanding and performance. 
• Participate in team and department meetings, exercise independent judgment in significant matters. 
• Tracks and reports out on key metrics/KPI’s of each project against the goals set at the beginning 
• Maintain consistent, punctual attendance; flexibility to work nights, weekends, and overtime as needed.  
• Other duties and responsibilities as assigned. 

Minimum Requirements 

• Bachelor’s degree in graphic design, interactive media, visual communications, or equivalent experience. 
• 3–5 years of related experience in design and communications. 
• Proficient in Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Premiere Pro, After Effects) and Microsoft Office Suite; experience with Smartsheet and SharePoint preferred. 
• Strong graphic design skills with experience creating digital content; photography, videography, motion graphics, or web design is a plus. 
• Excellent writing skills with ability to simplify complex information into clear, engaging deliverables. 
• Proven project and time management skills; ability to handle multiple priorities under tight deadlines. 
• Photography, videography, video editing/production, motion graphics, or web design skills a plus 
• Familiarity with CMS, HTML/CSS, responsive web design, and digital technologies is a plus.  
• Ability to analyze data, evaluate communication effectiveness, and recommend improvements. 
• Strong research, organizational, and planning skills; detail-oriented and proactive. 
• Evaluate effectiveness of communication strategies, tactics and means of measuring results, and tracks changes and trends over time. 
• High integrity, credibility, and commitment to excellence; positive attitude and collaborative mindset. 
• Exceptional interpersonal skills: able to build relationships, motivate teams, and communicate effectively. 
• Ability to transition quickly between multiple projects and campaigns. 
• Willingness to travel up to 25%