Sr. Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Responsible for audit and exam management including direct and indirect audit exam interaction, regulatory responses, and targeted assessments
• Responsible for communicating and overseeing adherence to governance activities, maintaining communication with senior leaders.
• Provide end to end Risk Management Support and oversee adherence to applicable Enterprise Policies and Standards

Required Qualifications:

• 2-3 years of process design, process management or business control experience
• Experience in supporting Issues Management program
• Excellent project management, interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
• Ability to communicate in a clear and concise manner, influencing the opinions and actions of key stakeholders and gaining their trust
• Strong relationship management skills with ability to navigate the complexities of aligning stakeholders including senior management, control partners, operations and various lines of business
• Analytical and critical thinking abilities
• Excellent process management and interpersonal skills; strong attention to detail and accuracy
• Strong presentation skills with ability to lead telephone meetings, develop and convey a point of view
• Strong organizational skills and must have desire and ability to learn new technology tools and applications
• Knowledge of risk management/risk framework; ability to identify, escalate, and debate risk
• Excellent oral and written communication skills
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
• Highly motivated self-starter with ability to multitask and manage multiple priorities and meet aggressive deadlines
• Proficient in Microsoft Office applications, including intermediate PowerPoint, Excel, Outlook, and Teams
• Experience with Single Process Inventory (SPI) environment; including Process Owner Portal (POP) and ORCIT – Key Measures
• Coordinate aud