VP, Revenue Operations

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

We are seeking a strategic and results-driven leader to oversee end-to-end revenue operations at Bamboo Health. As VP, Revenue Operations, you will be responsible for developing and executing a comprehensive revenue strategy that spans the entire customer lifecycle, from marketing lead generation and pipeline development to sales bookings and customer renewals. The ideal candidate will be a collaborative, data-driven leader who thrives in a fast-paced environment and is passionate about driving growth, optimizing processes, and ensuring alignment across all revenue functions.

What You’ll Do:

• Create and implement a holistic revenue operations strategy that supports Bamboo Health’s goals for market expansion and growth across all segments.
• Partner with marketing to optimize lead generation and nurturing, ensuring pipeline health aligns with strategic objectives.
• Collaborate with sales to streamline processes, improve conversion rates, and shorten sales cycles in high-potential markets.
• Deliver accurate forecasts and actionable insights to leadership, ensuring performance aligns with company goals.
• Work with customer success teams to drive retention strategies, upsell opportunities, and long-term value creation.
• Align marketing, sales, finance, and customer success teams on revenue goals and strategic initiatives.
• Oversee CRM and revenue management tools, ensuring scalability and efficiency.
• Ensure accurate revenue recognition and compliance with regulatory requirements, minimizing revenue leakage.
• Build and mentor a high-performing revenue operations team, fostering a culture of collaboration and innovation.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

What Success Looks Like…

In 3 months…

• Gain a deep understanding of Bamboo Health’s revenue processes, systems, and customer lifecycle, including marketing, sales, and customer success workflows.
• Build strong relationships with cross-functional teams to understand priorities, pain points, and opportunities for alignment.
• Assess current tools, data quality, and reporting capabilities to identify gaps and learning opportunities for future improvements.
• Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content).

In 6 months…

• Gain a deep understanding of Bamboo Health’s revenue processes, systems, and customer lifecycle, including marketing, sales, and customer success workflows.
• Build strong relationships with cross-functional teams to understand priorities, pain points, and opportunities for alignment.
• Assess current tools, data quality, and reporting capabilities to identify gaps and learning opportunities for future improvements.

In 12 months…

• Gain a deep understanding of Bamboo Health’s revenue processes, systems, and customer lifecycle, including marketing, sales, and customer success workflows.
• Build strong relationships with cross-functional teams to understand priorities, pain points, and opportunities for alignment.
• Assess current tools, data quality, and reporting capabilities to identify gaps and learning opportunities for future improvements.

What You Need:

• 12+ years of senior Revenue Operations or Sales Operations experience within healthcare or other highly regulated industries.
• 7+