Airport Customer Service Supervisor - DL MYR

General information

Job Title Airport Customer Service Supervisor - DL MYR Date Wednesday, April 30, 2025 State South Carolina City Myrtle Beach Base Pay Rate: $ 20.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

ESSENTIAL FUNCTIONS/TASKS • Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries. • Keys passenger information into the ticketing reservation system. • Assists passengers with reservations, ticketing, and adjustments to itinerary. • Greets passengers and provides necessary travel and gate information. • Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage. • Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time. • Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery. • All other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Knowledge of Ticketing systems, Computers, DGS, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures. MENTAL ABILITIES: Must be able to follow directions, count, calculate and read and interpret documents. Competency Statement(s) • Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures. • Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift. • Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace. • Accuracy - Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct. • Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.. Competency Statement(s) continued • Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings. • Organizational/Time Management-Ability to work in an organized fashion and respond to customer requests to ensure passengers are boarded in a timely manner. • Safety - Ability to f