Senior Account Manager North America M/F/Mx

Trustpair empowers large global companies to eliminate vendor payment fraud with a market leading account validation automation platform. Trustpair serves over 400 enterprise customers, helping finance teams protect against 100% of fraud attacks.

The company’s global presence includes offices across Europe & the US. Our team is composed of 100+ employees with 19 different nationalities who are dedicated to payment security. Trustpair raised 20 million euros to accelerate international growth, and equip finance leaders with the tools needed to tackle sophisticated fraud tactics such as AI, deepfakes, cyber attacks, and more.

About the role

We are hiring a Senior Account Manager (North America) to join our growing sales organization at Trustpair, the leading SaaS platform for securing B2B payment chains. Operating at the intersection of finance, compliance, and technology, Trustpair helps large enterprises prevent payment fraud and strengthen their financial processes.

This is a key role with a direct impact on growth, expansion, and client satisfaction. You will manage a high-value portfolio of strategic enterprise clients, working hand-in-hand with Finance leaders to unlock new opportunities and deepen the impact of our solution within their organizations. The position requires fluency in English, and offers the flexibility of a hybrid work model based in NYC.

Main Mission

Drive and grow a portfolio of strategic clients (mainly CFOs and Finance departments of large enterprises) by increasing revenue, managing upsells, ensuring retention, and deeply embedding Trustpair’s solution within their organization.

What you'll do:

Strategic Account Management

• Build and execute long-term account strategies to maximize client lifetime value.
• Conduct structuredaccount mapping (organization, power structures, stakeholders).
• Apply the MEDDIC/MEDDPICC methodology to structure deals and uncover opportunities.
• Identify and activate upsell levers and expansion potential (subsidiaries, business units, regions), and expanding solution knowledge.

Client Relationship & Engagement

• Develop trust-based relationships with executive sponsors and end-users.
• Lead regular business reviews and steering committees.
• Act as the client’s internal advocate to drive product adoption and maximize impact.

Commercial Growth

• Identify future client needs and negotiate Master Framework Agreements and enterprise-level contracts.
• Work closely with internal teams (CSM, Sales, Product) to promote growth and retention.
• Own and drive Net Revenue Retention (NRR) for your portfolio.

Performance Monitoring & Reporting

• Monitor portfolio KPIs: usage, churn, satisfaction, upsell pipeline.
• Maintain up-to-date CRM records (HubSpot, Salesforce, etc.) with accuracy and precision.

What’s in it for you 👀 

• At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact. Whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working.
• Trustpair is in scaling phase with career opportunities in France and internationally
• Flexible remote policy 
• Inclusive environment with cultural diversity and parity
• Trustpair provides full commercial enablement to help you succeed:
  • Access to C-level stakeholders
  • Cross-functional support from Marketing, Product, and Customer Success
  • A mature and high-quality client base
  • As well as an established methodology for selling to enterprise Finance departments

Why join Trustpair? A list of our perks here!

Must-Haves:

• Minimum 5 years of experience in Account Management, including significant exposure to B2B SaaS and complex sales cycles
  
• Proven success managing strategic or enterprise accounts
  
• Strong ability to sell value-based solutions and understand the financial priorities