Customer Representative Specialist - Rockland - Anticipated Vacancy

Location: Rockland,Maine,United States

Job Class Code: 6604
Grade: 16
Salary: $18.76-$27.03 per hour

Closing: November 15, 2024

At the Department of the Secretary of State , we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens. 

Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine, we want you on our team!

The Bureau of Motor Vehicles is seeking motivated candidates for the anticipated vacancy of Customer Representative Specialist - MV Branch at the branch office in Rockland.

Who are we?
As a member of our team, you will play a vital role in determining eligibility for and issuing various credentials, registrations, permits, and licenses, ensuring compliance with various federal and state laws, rules, and policies.  You would make independent decisions on the appropriate processes to follow, provide information, and take action in order to ensure motor vehicle registrations, title applications, driver permits/licenses, state identification cards, and other services are provided in conformance with motor vehicle laws, rules, policies, and various federal regulations. 

Work hours for this position are Monday-Friday 8:00am-5:00pm.

Responsibilities include but are not limited to:

• Assist customers with motor vehicle registrations, voter registrations, driver licenses and permits, State identification cards (including Real ID), license plates, handicap placards, motor vehicle title applications, vision screening, and other BMV processes and services.
• Review and examine legal documents to determine eligibility of residency and legal presence, verify insurance coverage, obtain authorization to reinstate suspended privileges, and issues licenses and registrations.
• Explain Motor Vehicle laws, rules, regulations, bureau policies, and other related state and federal laws, rules, regulations, and policies in order to provide information.
• Examine motor vehicle registrations and associated documents in order to issue a variety of standard and specialty plates.
• Collect, receive, count, and total monies; account for and reconcile any differences; and verifies and maintains daily petty cash.
• Examine motor vehicle title applications and associated documents such as liens, chain of ownership, vehicle and odometer information, and signatures to determine vehicle ownership and compliance with applicable regulations.
• Perform vehicle identification number (VIN) inspections on vehicles and trailers in order to process accurate title request and verify VIN on imported vehicles.
• In absence of branch manager, may conduct daily cash reconciliation, review financial reports for accuracy, make Point of Sale adjustments to correct errors, check on-line credit card site to verify accuracy of credit card totals, and prepare the bank deposit.
• Utilize Language Access Program to assist customers whose primary language is not English.
• Assist with training new employees on the fundamental policies and procedures to teach proper techniques in issuing BMV credentials.
• Assist with ordering supplies, including plates, stickers, forms, and office products issued in order to ensure accountability and maintain appropriate inventory levels without creating excesses.
• Communicate with all BMV departments and town offices to assist in providing customer service by resolving technical issues in the issuance of credentials.
• Communicate with Driver License Examiners, Hearing Officers, and Detectives to provide information on policies/procedures, and laws.

The candidate we are looking for will have the following skills:

• Exceptional customer service
• Cash handling, including end of day reconciliation 
• Point of Sale financial systems
• Superior attention to detail
• High level of adaptability

In order to be successful, you must have:

• Means to travel statewide to assist with coverage in other branches.