Temporary Sales Associate

Temporary Sales Associate Job 

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

• Understands organizational objectives and makes decisions that align with Company priorities
•  Takes ownership and is committed to delivering results, while remaining actively aware of personal and

store metrics; and creates personal sales and clienteling strategies in partnership with the management
team.

• Creates short- and long-term strategies to achieve personal metrics and performance goals
•  Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
•  Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
•  Understands changes in local market with potential impact on business performance and supports the

execution of local sales strategies and tactics

•  Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going

productive relationships with customers

• Creates positive impressions with customers by bringing best self to work through attire consistent with

Coach’s Guide to Style

•  Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong

knowledge of competition.

•  Provides in-depth product knowledge, including features, benefits, current offerings, and overall product

value.

•  Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
•  Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
•  Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
•  Attends to the unique and individual shopping needs of each customer.
•  Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
•  Flexes personal selling techniques to contribute to overall store financial results
•  Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
•  Promotes and endorses a team selling environment
•  Fosters an environment of teamwork, trust and collaboration with internal and external customers
•  Remains solution oriented; is adaptable and flexible to changing business and store needs
•  Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times

OPERATIONS:

• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and

visual merchandising to Coach standards consistently and in a timely manner

• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection

procedures

•  Replenishes inventory on sales floor as needed
•   Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
•  Supports cash-wrap when needed to process purchases, returns, and exchanges.
•  Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains

strong organizational standards and maintains visual merchandising expectations.
Competencies required:

• Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top

performers. Very bottom line oriented. Steadfastly pushes self and others for results.

•  Customer Focus: Is dedicated to meeting the expectations and