Senior Technical Program Manager II

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

We are seeking a highly motivated and experienced Senior Program Manager to drive operational excellence, strategic reporting, and process innovation within our technical solutions organizations. This pivotal role will be responsible for developing and managing reporting mechanisms, streamlining critical business processes, and leveraging data analytics to provide actionable insights. The ideal candidate will be a proactive problem-solver, adept at cross-functional collaboration, and passionate about enhancing efficiency and visibility across teams. You will play a key role in ensuring our teams are equipped with the data, processes, and tools they need to succeed, including championing the integration of AI to boost productivity.

Your Impact

• Reporting & Analytics:

• Design, implement, and manage comprehensive reports to track key performance indicators (KPIs) across sales, technical validation, and customer engagement. This includes visibility into deal impact, account health, and the effectiveness of technical workshops and demand gen activities.

• Develop and maintain dashboards and visualizations that provide clear insights into pipeline technical health, customer base analytics (e.g., refresh cycles, product adoption), and escalation trends for top accounts.

• Conduct deep-dive data analysis to identify historical trends, uncover opportunities, and provide data-driven recommendations to technical solutions leadership.

• Process Creation, Improvement & Management:

• Lead the development, documentation, and continuous improvement of key business processes, including template management for "run the business" and KPI inspection activities.

• Establish and manage efficient systems for information sharing and collaboration, such as standardized Google Drive structures with clear permissions and targeted distribution lists (regional, functional, etc.).

• Identify bottlenecks and inefficiencies in current workflows and implement solutions to optimize for clarity, speed, and effectiveness with the goal of giving the technical solutions team more time for selling and post sales management.

• Act as an enabler and owner for integrating AI tools and best practices into team workflows, focusing on creating efficiencies and boosting productivity.

Qualifications

Your Experience 

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.

• 5-7+ years of experience in program management, project management, sales operations, or a similar analytical and process-oriented role.

• Proven track record of developing and implementing successful reporting systems and dashboards (e.g., using Salesforce, Tableau, Clari, etc.).

• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

• Demonstrated experience in process mapping, process improvement methodologies (e.g., Lean, Six Sigma), and change management.

• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.

• Exceptional communication, presentation, and interpersonal skills, with the ability to in