Supplier Support Engagement Specialist I

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Supplier Support Engagement Specialist I - Supplier Compliance position supports general features and functions of the company's Supplier Compliance software application. Collects initial problem details and communicates up, assists with data entry and basic audits. Possesses a general understanding of policies and procedures, and user interface functions.

JOB DESCRIPTION

• Complete and resolve Service Desk requests and incidents (with the timeframe/goals established by the department). Supports standard property, user, and supplier attribute updates, and routine daily/weekly tasks.
• General knowledge of supplier compliance policies and procedures and enforces adherence to policies, and troubleshoots workflow issues. Collects details for reported system issues, and effectively communicates to Engagement Specialist I & II.
• Add, edit, and deactivate user credentials as needed.
• Performs basic audits, and data entry related to planned and unplanned projects and tasks. Uses, updates, and recommends standard responses for common requests or issues.

Knowledge, Skills, Abilities:

• College degree in Information Systems or related field, and/or equivalent experience preferred.
• Two or more years of demonstrated ability working on software support/implementation projects, development activities, and overall database administration.
• Knowledge of property management software (Yardi, RealPage and Entrata) preferred.
• Must have knowledge of standard business analysis, business process definition and project management concepts and tools.
• Demonstrated ability to read, write, and communicate effectively to prepare and explain financial data to executive and senior managers, team members, and internal and external clients, business contacts, and customers.
• Employment history that demonstrates the application and usage of an accounting and financial background sufficient to comprehend basic accounting principles.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity,