Customer Relationship Manager

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Position Overview:

Shift4 provides Dynamic Currency Conversion (DCC) solutions throughout Asia and Europe through the acquisition of Global Blue. The company works with over fifty acquiring partners to offer Foreign Exchange payment services, including DCC and multi-currency processing (MCP) solutions.

Shift4 plans to introduce these services in the US market in 2026. We are seeking a Customer Relationship Manager / DCC Trainer to support merchant onboarding, training, and adoption of DCC at the point of sale. This role is ideal for an outgoing, commercially minded early-career professional who enjoys engaging with clients, delivering training, and driving adoption through strong communication and presentation skills.

This full-time, hybrid position can be based in either our Center Valley, PA or Weehawken, NJ offices, with remote work also considered. The position requires 2–3 days of travel per week, and 1–2 days for administrative work from home or the office.

Job Purpose:

Increase revenue by strengthening relationships with merchant accounts and training Shift4’s key US merchants on DCC and MCP services.

Main Responsibilities:

• Deliver frequent onsite and remote training sessions to merchant staff on Dynamic Currency Conversion (DCC) and Multi-Currency Processing (MCP), as training will be a core part of the role.
• Act as the primary liaison for assigned merchants, ensuring smooth delivery of DCC services and ongoing support.
• Train frontline employees (e.g. hotel reception) on how to confidently and correctly offer DCC at the point of sale.
• Track merchant training activities, progress, and performance in Salesforce, providing regular updates on plans, adoption, and revenue impact.
• Work with a broader global DCC team in developing online and self-service strategies to drive DCC
• Monitor merchant performance and identify opportunities to improve DCC “hit rates” through targeted training and follow-up.
• Work with merchants to understand their objectives and provide tailored guidance to improve adoption and performance.
• Set-up merchant engagement activities, such as incentive programs and help evaluate the effectiveness.
• Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism.
• Collaborate with marketing teams to develop targeted promotional materials and campaigns, ensuring content is tailored to the specific needs of the hotel and restaurant sectors.
• Prepare regular reports on sales performance, merchant feedback, and market insights. Present findings to senior management and suggest actionable
• Ensure compliance with company policies and industry regulations. Stay updated on regulatory changes and ensure all activities are

Competencies:

• Outgoing, confident, and comfortable engaging with people in a customer-facing environment
• Strong communication and presentation skills, with the ability to deliver clear and engaging training sessions and present to different audiences
• Ability to adapt communication style to different audiences, from frontline staff to senior management
• Commercial mindset with a focus on driving adoption, performance, and revenue outcomes
• Strong interpersonal skills with the ability to build relationships quickly and effectively
• Organized and detail-oriented, with the ability to manage multiple merchants and training sessions simultaneously
• Self-motivated and able to work independently in a field-based role
• Comfortable working in a target-driven and fast-paced environment
• Strong team player with the ability to collaborate across internal teams
• Flexible and willing to travel frequently

Qualifications:

• Experience in a customer-facing role such as customer service, sales, hospitality or training
• Experience delivering presentations, workshops, or training sessions is a strong plus
• Experience working with merchants or in industries such as hospitality, retail, travel, or payments is a plus
• Strong communication and organizational skills
• Strong attention to detail with excellent time management skills.
• High level of motivation, curiosity, and willingness to learn
• Ability to meet deadlines and work with minimal supervision and proven ability