Engineering Site Lead

<p><strong>About Us</strong></p> <p>UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.</p> <p>Learn more at <a href="http://www.ujet.cx/" target="_blank">www.ujet.cx</a>.</p><p><strong>Help us build the future of customer experience, right here in Porto!</strong></p> <p>UJET, Inc. is a visionary leader in the Contact Center as a Service (CCaaS) industry, revolutionizing how businesses connect with their customers. Our AI-powered, cloud-native platform delivers effortless, intelligent, and personalized customer experiences for global brands. We're on a mission to make customer service a strategic advantage, and we're looking for a pioneering leader to establish and grow our brand-new engineering hub in the vibrant tech ecosystem of Porto, Portugal.</p> <p>This is a unique opportunity for an experienced and ambitious engineering leader to build something truly impactful from the ground up. As our <strong>Engineering Site Lead</strong>, you will be instrumental in establishing UJET's presence in Portugal, recruiting a world-class engineering team, and fostering a culture of innovation and excellence. If you're a passionate technologist with a proven track record of leadership, recruitment, and a desire to shape the future of a key engineering location, this is your moment.</p> <p><strong>What you'll do:</strong></p> <ul> <li><strong>Establish &amp; Scale UJET Porto:</strong> Lead the charge in setting up our new Porto engineering site, from initial operations to a thriving, high-impact team. This includes contributing to the definition of local best practices and fostering a strong UJET culture.</li> <li><strong>Build &amp; Lead a High-Performing Team:</strong> Attract, recruit, mentor, and retain top-tier engineering talent in the Porto area. Cultivate an inclusive and collaborative environment where engineers can do their best work and grow their careers.</li> <li><strong>Technical Leadership &amp; Vision:</strong> Provide strong technical direction and oversight for full-stack engineering teams, with a keen focus on leveraging AI and Machine Learning to enhance our cutting-edge CCaaS platform. Ensure the team delivers high-quality, scalable, and robust software solutions.</li> <li><strong>Drive Engineering Excellence:</strong> Implement and champion best practices in software development, agile methodologies, and operational excellence. Drive continuous improvement and innovation within your teams.</li> <li><strong>Collaborate Globally and Cross-Functionally:</strong> Work closely with UJET's global engineering, product, and leadership teams to align Porto's initiatives with the overall company strategy and roadmap.</li> <li><strong>Influence &amp; Execute:</strong> Leverage your leadership acumen to influence stakeholders, drive critical technical decisions, and ensure the successful delivery of key projects and business outcomes.</li> <li><strong>Champion UJET Culture:</strong> Embody and promote UJET's values of Innovation, Customer Obsession, Security &amp; Trust, Elegant UX, and Powerful Relationships within the Porto team and the broader tech community.</li> </ul> <p><strong>What you'll bring:</strong></p> <ul> <li><strong>Proven Engineering Leadership:</strong> A minimum of 5 years of experience in engineering leadership roles (e.g., Engineering Manager, Senior Engineering Manager, or similar), with a demonstrateddemonstrable ability to build, manage, and inspire high-performing engineering teams.</li> <li><strong>Recruitment &amp; Team Growth Expertise:</strong> Significant experience and success in recruiting top engineering talent and scaling teams in new or growing locations.</li> <li><strong>Full-Stack Engineering Acumen:</strong> Solid understanding and experience across the full software development lifecycle, including front-end, back-end, and infrastructure components.</li> <li><strong>AI &amp; ML Experience:</strong> Demonstrable experience or strong familiarity with Artificial Intelligence (AI) and Machine Learning (ML) concepts and their application in software products.</li> <li><strong>B2B SaaS Background:</strong> Proven experience working within B2B software companies, ideally in the SaaS or enterprise software space.</li