Learning Experience Designer

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About the Role:
Join Amplitude’s Customer Education team as a Learning Experience Designer, where you will play a pivotal role in shaping the learning journey for Amplitude Academy. We are looking for a dynamic individual with expertise in developing engaging, high-impact learning experiences, including eLearning, videos, and certifications. This is an exciting opportunity to create innovative educational content for Amplitude's customers, equipping them to excel in using our powerful analytics platform.

Key Responsibilities:

• Design and develop high-quality eLearning modules, instructional videos, and interactive content for Amplitude Academy using Articulate Rise 360, Camtasia, and the Adobe Creative Suite.
• Lead the creation and continuous improvement of high-stakes certification programs, adhering to industry standards.
• Assist with the design and enhancement of high-stakes certification programs, ensuring they align with industry standards and deliver meaningful value to learners.
• Collaborate on the development of certification exam questions, applying industry best practices to ensure they are accurate, rigorous, and aligned with program objectives.
• Collaborate with cross-functional subject matter experts (SMEs) and stakeholders to translate complex topics into clear, engaging, and effective learning experiences.
• Manage projects end-to-end, from concept through launch, ensuring timelines are met and content aligns with learning objectives.
• Ensure that all content is SCORM compliant and properly integrated into our LMS (Skilljar) for seamless learner access.
• Leverage learner feedback and analytics to iterate and improve learning content over time.
• Contribute to the overall learning strategy, working closely with the Customer Education team to align with company goals and learner needs.

Qualifications:

• 4+ years of experience in instructional design, learning experience design, or a related field, with a focus on eLearning and/or certification development.
• Proficiency in Articulate Rise 360, Camtasia, Adobe Creative Suite, and other relevant eLearning development tools.
• Experience working on high-stakes certification programs from development to launch.
• Familiarity with LMS platforms (Skilljar experience preferred).
• Ability to transform technical or complex information into clear, concise, and engaging learning experiences.
• Strong project management skills with the ability to balance multiple priorities and deliver high-quality content on time.
• Ability to adapt and pivot quickly in response to evolving priorities and feedback from Product and Engineering teams to ensure learning content aligns with the latest product updates and innovations.
• Excellent communication and collaboration skills, comfortable working cross-functionally with SMEs and stakeholders.
• Knowledge of learning analytics and how to leverage data to improve learning experiences.
• Familiarity with adult learning theory and instructional design best practices.

Nice to Have:

• Experience in the tech or SaaS industry, particularly in analytics or data-driven environments.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to s