Medical Assistant II - Physical Medicine and Rehabilitation Clinic (Park Ridge)

Department:

02320 AMG Park Ridge 1775 Ballard MOB - Physiatry (Physical Medicine and Rehabilitation)

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Office hours:

Mon-Fri: 8:30 am to 5 pm

No evenings or weekends

Minimal travel is required between the LGH campus and the Nesset clinic.

$2500 sign on bonus for external hires

Job Profile Summary

The Medical Assistant Certified/Registered will support the providers in delivering quality health care to ambulatory patients and perform a variety of related tasks to promote continuity of care.

 Major Responsibilities:

Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care

• Supports achieving AMG Clinical Integration goals by medical record preparation, i.e., assures appropriate flow sheets and charts are available at time of patient visit.
• Accurate data is obtained and documented.
• Assists the physician in maintaining registries.
• Communicates to provider any outstanding data, tests or measures required for Clinical Integration.
• Prepares for patient visit by performing chart preparation.
• Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards.
• Performs tests/procedures as ordered.
• Maintains test tracking log, communicating test results per policy.
• Identifies and communicates abnormal or delayed test results to provider.
• Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
• Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
• Administers medications as ordered by provider including documentation.
• Communicates with pharmacies to refill medication per approved protocol.
• Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages.
• Distributes patient education and discharge instructions per provider direction.
• Direct patient questions regarding education to provider.
• Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning.
• Communicates with other providers to ensure continuity of care.
• Documents all patient communication in the medical record.

Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call.

• Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs.
• Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement. satisfaction.
• Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made.
• Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties.
• Demonstrates a professional image in compliance with AMG policy.
• Adheres to Advocate Behaviors of Excellence.

Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group.

• Participates in medical record audits and indicator development.
• Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone.
• Assures that the medical record and all relevant diagnostic reports are available at the start of the visit.
• Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures.
• Disposes of papers containing patient identifiable information according to policy.
• Maintains medical record filing by scanning or re-filing of charts.