Patient Service Specialist - Surgery Center
Cleveland ClinicAbout the role
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Service Specialist - Surgery Center
Location
Canton
Facility
Mercy Hospital
Department
Admitting and Registration-Cleveland Clinic Mercy Hospital
Job Code
B15028
Shift
Days
Schedule
6:00am-2:30pm/6:30am-11:00am
Job Summary
Job Details
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. This specific Patient Service Specialist will support the Surgery Center. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works Monday-Friday from 6:00AM – 2:30PM or 6:30AM – 11:00AM.
A caregiver who excels in this role will:
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Process the workflow for the day.
Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
Minimum qu
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