Senior Associate, Sales Enablement

About the Team

The Sales Enablement team sits within Sales Strategy & Operations and is responsible for driving measurable productivity improvements across DoorDash's go-to-market organizations. Through partnerships with Sales, Product, Marketing, and Operations, we design and deliver critical enablement programs that activate the business to drive sales performance.

The Commerce Platform sales team sells DoorDash's suite of tools to restaurant operators across the country — including Online Ordering, branded mobile apps, email and SMS marketing, a cross-channel loyalty program, and Pathfinder, DoorDash's native point-of-sale system, offered across Starter, Boost, and Pro tiers. We build the enablement programs that equip Commerce Platform sellers with the product knowledge, skills, and processes to drive performance and merchant outcomes.

About the Role

As Senior Associate, Sales Enablement for Commerce Platform, you will be the dedicated enablement partner for Commerce Platform sellers — owning training execution, content creation, and cross-functional coordination that drives seller readiness and product adoption.

You will work closely with the Commerce Platform Enablement Manager and cross-functional partners in Sales, Product, and RevOps to translate Commerce Platform product updates, GTM motions, and process changes into clear, practical training and resources for sellers. This is a hands-on, highly collaborative role with direct ownership over defined enablement workstreams.

Responsibilities

Program & Training Execution

• Own the enablement lifecycle for Commerce Platform sellers from content creation to delivery to reporting — ensuring training is tailored, engaging, and tied to measurable adoption.
• Lead onboarding and role-specific upskilling programs for Commerce Platform AEs and SDRs, customizing content to reflect the full product suite (Online Ordering, branded apps, email/SMS, loyalty, and Pathfinder POS).
• Host recurring office hours, Q&A sessions, and feedback-driven forums to strengthen seller confidence and product proficiency.

Product & Process Activation

• Partner closely with Commerce Platform Product, Product Marketing, and Strategy & Ops to support new feature, tooling, and process enablement for sellers.
• Translate Commerce Platform product updates and GTM changes into clear, concise, seller-ready communications and training materials.
• Support the design and delivery of training for new Commerce Platform capabilities — including Pro tier features, mobile app enhancements, loyalty program updates, and Pathfinder POS releases.

Analytics & Impact Measurement

• Track training engagement, satisfaction, and adoption metrics; analyze data to identify gaps and continuously improve the learner experience.
• Surface insights to the enablement team and cross-functional partners proactively, highlighting risks, blockers, or opportunities for improvement.

Cross-Functional Partnership

• Build strong working relationships with Commerce Platform Sales Leaders, RevOps, Product, and Marketing partners.
• Serve as the connective tissue between what sellers need and what cross-functional teams are rolling out — representing Commerce Platform seller perspectives in training and activation planning.

Operational Excellence

• Maintain LOB-specific content repositories, workflows, and delivery channels to ensure materials are accurate, current, and easy to access.
• Support coordination of calendars, communication plans, readiness timelines, and enablement workflows.
• Contribute to team culture by collaborating with peers, sharing best practices, and co-creating improvements to enablement processes.

You're excited about this opportunity because you will…

• Own high-impact training programs for the Commerce Platform team — shaping the onboarding experience, ongoing education, and day-to-day readiness of a fast-growing line of business.
• Build deep expertise in Commerce Platform's product suite — Online Ordering, branded mobile apps, email/SMS marketing, loyalty programs, and Pathfinder POS — and translate that expertise into seller enablement that drives real adoption.
• Play a central role in product and process activation, translating new Commerce Platform features and GTM updates into practical guidance for sellers.
• Operate with autonomy, taking end-to-end ownership of defined enablement projects while proactively communicating status, risks, and opportunities.
• Build cross-functional relationships that allow you to influence product readi