Desktop Support Analyst I

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p></div><p>&nbsp;</p> <div> <h2>Join Our Team as a Desktop Support Analyst</h2> <p>Are you energized by solving technical issues and helping end users stay productive and connected?</p> <p>We are seeking a detail-oriented <strong>Desktop Support Analyst</strong> who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support.</p> <hr> <h2>Why You’ll Love Working Here</h2> <ul> <li><strong>Meaningful Impact</strong> – Play a key role in supporting day-to-day business operations</li> <li><strong>Growth &amp; Development</strong> – Opportunities to expand technical skills and build your career</li> <li><strong>Collaborative Environment</strong> – Work alongside a supportive and team-focused group</li> <li><strong>Customer-Focused Culture</strong> – Make a direct impact by helping users resolve technical issues</li> </ul> <hr> <h2>Role Overview</h2> <ul> <li><strong>Location:</strong> On-site (Whitsett, NC)</li> <li><strong>Schedule:</strong> 1st Shift (8a-5p); Monday through Friday</li> <li><strong>Pay Rate:</strong> $24.14</li> </ul> <hr> <h2>Your Mission as a Desktop Support Analyst</h2> <ul> <li>Provide technical support for desktops, laptops, printers, scanners, and peripherals</li> <li>Analyze user requests and incidents to determine appropriate resolutions</li> <li>Troubleshoot hardware and software issues via phone, chat, or in person</li> <li>Install, deploy, and maintain company systems, devices, and applications</li> <li>Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs</li> <li>Organize and participate in user meetings to discuss and resolve recurring or complex issues</li> <li>Perform software and system updates, including: <ul> <li>Microsoft security patches</li> <li>Antivirus signature updates</li> <li>Other application updates</li> </ul> </li> <li>Order parts and manage hardware repairs and asset maintenance</li> <li>Act as a point of contact for third-party vendors and service providers</li> <li>Document processes, procedures, and technical requirements</li> <li>Create, edit, and maintain knowledge base articles</li> <li>Develop clear instructional materials to support self-service capabilities</li> <li>Troubleshoot system errors, reports, and processes to ensure optimal performance</li> <li>Support