Executive Customer Relations Manager EN (m/f/d)

<p>ado° is the European market leader in developing and selling smart products and services to control your climate at home. We are internationally recognized for our unmatched compatibility, our award-winning elegant design, and for being truly open with major smart home platforms. Over 200 employees contribute every day to the success of our company, share their ideas, and are part of a dynamic and highly professional value chain. We want to make a difference, challenge our business every day and find new colleagues who are just as passionate about our products as we are. Come and join our international bunch of talents and become a part of nature’s advocates.</p><p><strong>The role:</strong><br/></p><p>As part of the Executive Customer Relations team (CX department) you will help build and create a path that our customers enjoy taking. Our shared goal is to optimise our customer’s experience journey.<br/>You’ll be in an ideal position to also use your technical knowledge to bring forward projects aimed to improve processes within the team and across the whole CX Department.</p><p><br/></p><ul> <li>Help our customers (mostly through email) with your expertise in all aspects related to our product (consultation, troubleshooting, follow up on escalations).</li> <li>Support Professional Installers (mostly by phone) to successfully complete installations at our customers</li> <li>Support our first and second level of support, providing technical assistance and help when needed</li> <li>Contact person for other departments, external partners, or stakeholders for consultation on the relevant markets.</li> <li>Managing projects aimed to improve existing processes and build new ones across the CX department.</li> <li>You are responsible for providing outstanding product experience for our customers</li> <li>Localisation and proofreading of marketing and product texts<br/><br/><br/> </li> </ul><p>The position is offered <strong>as a flexible hybrid model</strong> with office and home office possibilities <strong>as well as fully remote from anywhere in Germany.</strong></p><p><strong>Requirements</strong></p><p><strong>Your talents that you bring to the table</strong><strong>:<br/><br/></strong></p><ul> <li>Specific technical knowledge in HVAC Systems</li> <li>Experience in Project Management</li> <li>Excellent English language skills and fluent in one of these relevant languages: German/Italian/French/Spanish/Dutch. </li> <li>Previous experience in consumer-focused tech or e-commerce preferred.</li> <li>Structured mind with attention to detail, always eager to optimise you and your team's efficiency</li> <li>Being a team player is your second nature</li> </ul><p><strong>Benefits</strong></p><ul> <li>Enjoy a remote-friendly environment and flexible working from home options across Germany.</li> <li>Weekly free lunch at the office, a bright &amp; modern working space only 10 mins from Munich Central Station</li> <li>Benefit from our annual Learning &amp; Development budget for your professional and personal development.</li> <li>Grow individually by learning from your highly-skilled and dedicated colleagues through an open, appreciative feedback culture and regular peer-to-peer training.</li> <li>Take advantage of company-wide events and regular “Beer O’clock” - parties as well as various sport events organized throughout the year.</li> <li>For your fitness and work-life balance, we support discounted access to gyms and courses through “EGYM Wellpass”.</li> <li>Benefit from corporate discounts.</li> <li>We also offer you 30 days of vacation, subsidized German language courses, and a contribution to the company pension scheme.</li> </ul>