Assistant Service Representative

Summary

Your role in our mission

Essential Job Functions

• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
• Performs clerical or administrative duties as assigned.

Basic Qualifications

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology

Other Qualifications

• Basic communication skills
• Ability to follow oral and written directions
• Ability to meet professional standards towards project and co-workers

Work Environment

• Office environment
• May require shift work

What we're looking for

What you should expect in this role

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