HR Service Representative

What to Expect:
The Human Resources Representative I is responsible for providing first-line HR support,
guidance, and information to employees and managers. This role coordinates data and
information which includes but is not limited to: processing general requests related to
employment information, I-9 maintenance, leave management and FMLA review, HR-related
system support, and administration and data tracking of reports. The HR Representative plays a
crucial role in improving efficiency, productivity and delivery of hassle-free service to
employees system wide.

How you will make an impact:
Customer Service & Support
• Respond promptly to general HR-related inquiries via phone, email and post.
• Create positive employee experience through consistent communication and accurate
information on HR policies, procedures, and programs.
• Diagnose and resolve HR-related issues and appropriately escalate complex or
unresolved issues to specialized HR team members.

 

Documentation & Reporting
• Track and document employee interactions and solutions provided.
• Maintain employee records in HRIS and other systems.
• Update and maintain electronic employee HRIS records.
• Prepare and disseminate HR related reports.
• Vendor and data management related to state and Federal EEO reporting requirements.
• Perform other administrative tasks as assigned such as special projects, HR processes,
onboarding and offboarding, seniority and travel management.

 

Policy & Compliance
• Support leave management and tracking.
• Ensure compliance with company policies, labor laws, and regulations.
• Educate or inform employees on company policy.

 

Continuous Improvement
• Identify opportunities for improving HR processes and service delivery.
• Participate in HR projects and initiatives aimed at enhancing employee experience and
operational efficiency.
• Other duties as assigned.

 

What you will bring:
Required Experience, Qualifications & Skills
• High School Diploma/GED
• Two years of customer service experience.
• One year of Human Resources and data entry experience.
• Knowledge of HRIS systems.
• Expert written and oral communication skills.
• Ability to successfully manage competing priorities.
• Ability to maintain confidentiality when handling sensitive information.
• Attention to detail related to data entry and maintaining data integrity.
• Strong problem solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• Ability to travel as required.

 

Preferred Experience, Qualifications & Skills
• Bachelor’s Degree
• ADP Workforce Now experience.
• TIBCO Spotfire experience.
• Experience with ticketing software.

 

Total Rewards:
Salary will be competitive and commensurate with experience.

 

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here:  Internal_Candidate_Eligibility_Form.2024

As a UGE employee you’ll receive the following:
• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by
across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life
Insurance