IT Field Services Technician

<div class="content-intro"><p><span style="font-weight: 400;">At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</span></p></div><p><em><strong>Job Title:</strong></em> IT Field Services Technician</p> <p><em><strong>Location:</strong></em> Tallahassee, FL</p> <p><em><strong>Job Type:</strong></em> Full-time</p> <p><em><strong><span style="text-decoration: underline;">Job Summary:</span></strong></em></p> <p>The IT Field Services Technician will be responsible for delivering white-glove support to employees in their office/region and across the firm’s 6000+ employees nationwide. This role includes providing both in-person and remote support as well as maintaining, installing, and configuring all IT hardware within their assigned region. Additionally, the Technician will ensure that all IT-managed spaces, including conference rooms, printer stations, and IT storage areas, are organized, secure, and well-maintained. As the person responsible for one or more office sites, be aware and familiar with other systems and company groups to resolve or escalate office related issues.</p> <p>This role also requires travel within the assigned region and, when necessary, to other firm locations to provide on-site support. The Technician will act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations as needed.</p> <p><span style="text-decoration: underline;"><em><strong>Responsibilities:</strong></em></span></p> <ul> <li>Provide friendly, professional on-site support to users in their assigned region(s).</li> <li>Create, monitor, track, schedule, update, and close tickets within SLA.</li> <li>Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.</li> <li>Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact.</li> <li>Collaborate with vendors to resolve issues as necessary.</li> <li>Maintain, organize, and order stock of IT hardware within their region.</li> <li>Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.</li> <li&