Job Description Summary

The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers’ needs in an evolving, dynamic healthcare market.

The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as ‘One BD’.

The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Reporting to the Assoc Director, Commercial Fee and Incentive Programs, this position oversees Customer and Channel Programs for all US region business segments. This will be successfully accomplished through servant leadership and best practice operational execution of our financial standards and portfolio of programs centered on our contract T&C’s.

Our Vision is to partner with our stakeholders to operationalize E2E Customer and Channel Fee programs to enable business opportunities, support and provide insight into strategic pricing initiatives and financial discipline through compliance and effective measurement of programs, while providing outcomes that support best in class service to our customers. Essential to these objectives will be deploying digital technologies and analytics with the goal of accelerating our Commercial Contracting strategy while establishing a high performing culture.

Critical to success in this role will be the candidate’s business acumen, financial discipline and growth mindset coupled with an ability to work collaboratively in a matrix organization to influence change and deliver impactful results. Through strong engagement and collaboration with senior leaders of Finance, Businesses, Strategic Customer Group, Sales, Channel Mgmt, Offer Development and Commercial Customers, this position will drive best in class, innovative, enterprise operational capabilities. The role will establish policy, process and governance to ensure the effective implementation of fee and incentive payment activities in order to manage business opportunities and financial risk appropriately.

This leadership position oversees an organization of approximately 6-8 associates with primary US Region responsibility. Accountability spans over $220M in Customer/Channel incentive programs consisting of 1,100 contracts/programs and 2,000 payments annually.

Essential Responsibilities

• Manage day to day operations of the Customer and Channel Program sales reporting and payment process for Customers and Channel Partners across customers, commercial distribution, IDN’s/Self Distributors, OEM/Kitters, per the terms of the agreements.

• Drive strategy with Offer Development on agreements, incentive and distributor payments that will drive operationally effective programs.

• Drive operational continuous improvement initiatives across the Customer/Channel teams through technology, reporting and process enhancements.

• Partner with senior business/channel stakeholders and provide insight to collaboratively build strategic programs that generate value and support business pricing strategies.

• Oversee and develop recommendations for the annual budget and quarterly acc