Technical Service Coordinator

Freedom Solar Power is one of the largest and fastest-growing solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida. Our commercial business has a nationwide reach. At Freedom Solar Power, our strong reputation in the industry is based on our dedication to quality workmanship and outstanding customer service. The mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:
Pride in Quality CraftsmanshipGo Above and BeyondPut People First Have a Humble HeartGive a DamnShoot Straight
Freedom Solar Power is looking for a customer service-oriented Technical Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and diagnosing system issues. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Essential Functions and Duties:

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity. 
• Creating and Tracking work orders and workflow maintenance requests promptly.
• Handling invoicing for all service calls and coordination payments with accounting. 
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and solar technicians 
• Scheduling and dispatching Service Technicians. 
• Answering customers' concerns or service requests regarding their solar products.
• Understanding the Freedom Solar Products and installation process to answer questions appropriately.
• Performing additional tasks as assigned

Qualifications:

• 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred. 
• Strong work ethic, people skills, and dependability.  
• Must have excellent interpersonal skills (i.e. exceptional phone etiquette).
• Must possess professionalism and a positive attitude. 
• Must have excellent verbal and written communication skills.
• Prior knowledge of examining work order requests and scheduling. 
• Ability to read electrical diagrams.
• Knowledge of how to troubleshoot photovoltaic and electrical issues.
• Strong knowledge of battery backup systems

Knowledge, Skills and Abilities:

• Work under pressure.
• Handle high-stress calls and customer escalations.
• Working knowledge of the solar industry, installation processes or electricals.
• Highly organized.
• Ability to self-manage.
• Ability to manage multiple projects in pipelines.
• Team mentality.
• Flexible to change.

Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
Medical, Dental, and Vision Insurance401(k) Employer Matching 100% Company-Sponsored Short-Term Disability Weekly Pay Dates, Paid time off, and Company paid holidaysCareer advancement opportunities!