Salesforce Product Owner

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

We are seeking a Salesforce Product Owner to lead enhancements and optimization of our Salesforce Health Cloud platform in direct support of our Care Navigation team. This role is responsible for identifying workflow inefficiencies, delivering platform improvements, and managing the Salesforce roadmap. You will work cross-functionally with stakeholders, partner with our Salesforce Architect for complex development needs, and report to a Director of Product Management. As a member of the Product organization, you will be empowered to make direct, high-impact changes within Salesforce.

What You’ll Do:

Platform Management & Delivery

·       Support the day-to-day configuration and improvement of Salesforce Health Cloud to meet Care Navigation team needs.

·       Make hands-on updates in Salesforce, including Flows, automation, field creation, and user permission changes.

·       Build and maintain reports and dashboards to enable operational visibility and performance tracking.

·       Ensure changes align with best practices in data integrity, system security, and user experience.

·       Leverage AI-supported tools (e.g., field recommendations, formula generation, or query assistance) to speed up configuration and reduce friction during development.

Stakeholder Collaboration

·       Partner with Care Navigation team members to identify workflow needs and opportunities for enhancement.

·       Recommend and implement Salesforce updates based on direct feedback and system analysis.

·       Use structured feedback and lightweight AI-enabled inputs (e.g., tagging patterns or summarizing open feedback) to prioritize improvements.

Roadmap & Backlog Contribution

·       Collaborate with the Director of Product Management to maintain and update the Salesforce roadmap.

·       Write and refine user stories and requirements based on stakeholder input.

·       Prioritize backlog items and prepare materials for sprint planning and QA testing.

Cross-Functional Support

·       Partner with the Salesforce Architect on complex platform and integration projects.

·       Coordinate with QA and engineering teams as needed to support high-quality releases.

·       Participate in product team discussions, providing input on internal workflow design and system usability.

What Success Looks Like....

In 3 Months...

·       You’ve built strong working relationships with Care Navigation stakeholders and understand their workflows and key challenges.

·       You’ve delivered initial Salesforce improvements based on direct user feedback.

·       You’re contributing to user story development and supporting backlog grooming in partnership with the Product team.

In 6 Months....

·       You are independently implementing and testing Salesforce updates that improve workflow efficiency and user experience.

·       You’ve documented and organized a clear backlog of user needs and feature requests, with