General Manager

Who we are:

We are Pioneering Industrial Sustainability. Castolin Eutectic is a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.

We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers.

Opportunity!

We have an opportunity for a General Manager to lead and grow our Wear Services Business Unit.

Position Overview:                                   

The General Manager is a key member of the Wear Services Business Unit and management team at Eutectic Corporation, responsible for delivering comprehensive wear solutions to end users and OEMs within targeted strategic accounts.  This role focuses on leveraging Castolin Eutectic’s advanced technology and service offerings to develop and expand the market for wear-resistant products and solutions, within strategic accounts.

What You’ll Do:

• Market Development: Drive the growth of Castolin Eutectic’s wear services, including CDP wearplate, Castotube, LaserClad and other complementary products, by targeting key strategic accounts in the heavy industry, construction, and fabrication industries.

• Team Leadership: Manage and mentor a team of Account Representatives (AR) and wear parts dealers, ensuring alignment with strategic goals and fostering a collaborative environment.

• Strategic Collaboration: Work closely with the Services Team, Product Managers and Marketing to identify market opportunities, provide technical and application support, and develop joint strategies for market penetration.

• Customer Engagement: Build and maintain strong relationships with key accounts, including but not limited to end users in mining, cement, steel, pulp and paper and OEMs, to understand their needs and deliver tailored solutions.

• Business Development:  Identify prospects and existing customers needs that fit the company’s services capabilities.  Develop strategies and messaging for new customer acquisition and existing customer expansion. 

• Maintain an Opportunity Pipeline:  Within Dynamics CRM maintain an opportunity pipeline.  The manager shall review the teams opportunity reports weekly and provide an opportunity report update to Management.

• Technical Support: Provide technical, design, and product support to customers, addressing wear-related queries and assisting with proposals and quotations.

• Market Intelligence: Monitor competitor activities and pricing, providing timely feedback to inform strategic decisions and pricing strategies.

• Business Planning: Develop and implement objectives, strategies, and business plans to achieve growth targets for the Services business in the US.

• Cross-Regional Collaboration: Maintain contact and cooperation with other regions to share best practices and drive continuous improvement in technical and commercial approaches.

• Performance Accountability: Ensure the achievement of sales volumes, revenue targets, and enhanced gross profit margins for the Wear Services business. 

Administration 

• Support the development of a Sales Growth Strategic Plan to help advance the organization's vision, mission, and objectives to generate revenue and profitability.

• Responsible to identify and effectively communicate and support the resolution of critical business issues.

• Represent the company at marketing events, trade shows, conferences, and training workshops.

• Keep key documentation updated on CRM and deliver expense reports on a weekly basis.

• Other tasks as defined

Requirements

What You’ll Bring:

• 10-15 years of relevant leadership and sales experience in the wear services business.

• Solid understanding of the wear management solutions offers in a variety of heavy industries. 

• Basic understanding of maintenance and repair welding.

• Possess a hunter mentality with cold-calling experience.

• Basic understanding of comp