Field Service Engineer US

About us

At Distalmotion, we aim to deliver the benefits of robotic surgery to more surgeons, more hospitals, and more patients globally. Our vision is to establish a new standard of care, removing traditional barriers and complexities of robotics to ensure greater access to best-in-class minimally invasive surgery.

We are a diverse, international team, headquartered in Lausanne, Switzerland, with a growing presence and footprint globally. With over 150 members, more than 25 nationalities, speaking over 15 languages, we are all united by the same goal — bringing patients the best in minimally invasive surgical care.

Are you looking for a new fulfilling challenge in a fast-growing medical device company? Join a team engaged in empowering robotic surgery, the new medical revolution.

About Field Service Engineer US:

The Field Service Engineer based in the south-east of the USA, will install, support, troubleshoot, repair, and otherwise maintain all Distalmotion products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.

Duties and Responsibilities:

• Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software/hardware updates, system recalls, field actions, and upgrades.
• Troubleshoot, diagnose, and repair all Distalmotion products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports, etc. within the prescribed timeframes.
• Maintain all Distalmotion provided items including issued tooling, calibrated tool sets, employee vehicle (if provided), laptops, and any other company owned or issued assets.
• Support Distalmotion teams as required to facilitate company objectives; e.g. trade show support, supporting with hospital interactions, etc.…
• Provide feedback to Distalmotion Headquarters and take part in continuous improvement projects as required to improve processes and find efficiencies.
• Complete all required training items to include, but not limited to; equipment training for all Distalmotion products, and professional development courses as required by management.
• Maintain all aspects of your assigned territory including but not limited to responding to customer needs, maintaining system Installed Base configurations, customer contacts, establishing a rapport with assigned customer base.
• Provide technical support and technical training to end-users and other Distalmotion employees.
• Understand and comply with all department and company policies.
• Ad hoc tasks assigned by management.

Work Experience and Education requirements:

• 3-5 years of Field Service Experience preferred.
• Associate degree in related field or equivalent training/experience preferred.
• Proven track record of troubleshooting electro-mechanical systems preferred.
• Experience of O.R. protocol and HIPAA standards.

Knowledge, Skills & Abilities required:

• Excellent written and oral communication skills.
• Excellent computer and technology skills with software applications (Excel, Word, Power Point, etc.), ERP databases and technology innovation
• Strong administrative and record keeping skills.
• Must have a valid driver’s license and clean driving record.
• Candidates must be legally authorized to work in the United States.
• Ability to travel up to 75% and work flexible hour shifts.
• Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.

Benefits:

• Opportunity to work in a fast-growing company active in one of the most promising fields of medicine.
• A dynamic atmosphere in an internationally minded environment.
• Competitive medical, dental and vision coverage for the employee and his family.
• Participation in a 401(k) plan.
• An attractive talent development programs and initiatives empowering employees to enhance their skills and fostering professional development growth.

Distalmotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment op