Bilingual Customer Service Associate (Spanish), Apartments.com

Bilingual Customer Service Associate (Spanish), Apartments.com

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Job Description

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers.  We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Apartments.com 

Apartments.com is the nation’s #1 rental marketplace for owners, property managers, and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force.  We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters.  The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.

Learn more about Apartments.com. 

Position Overview:

The role of Customer Service Associate is responsible for providing best-in-class customer experience to Apartments Network clients, customers, and consumers.

Responsibilities:

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction.
• Be the person who delivers first time resolution with quality and professionalism.
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling.
• Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites.
• Proactively seek out opportunities to obtain electronic data feeds.
• Support sales colleagues to ensure the highest standard of customer service is maintained. 
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.
• Continually strive for excellence while following SOP
• Maintain an excellent understanding of Costar Group Products.
• Meet and exceed customer and Costar’s expectations.

Basic Qualifications:

• Bachelor's degree from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• 2+ years of experience in a customer service role with a demonstrated track record of providing excellent customer care.

• Fluent (written and verbal) in both Spanish and English

• Results and solutions-oriented approach to solving customer problems.
• Excellent verbal and written communication and influencing skills.

Preferred Qualifications:

• Confident personality with the ability to communicate effectively with both internal and external stakeholders.
• Ability to plan and organize workload in a fast-paced environment.
• Ability to act on own initiative and work successfully alone and as part of a team.
• Ability to adapt quickly in a technology led environm