Director, Commercial Excellence - North American Epilepsy

Join us today and make a difference in people's lives!
 

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.  The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .”  LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.

LivaNova Neuromodulation:

As pioneers of the VNS (Vagus Nerve Stimulation) Therapy® system, LivaNova continues to advance medical device solutions for patients affected by Drug-Resistant Epilepsy (DRE) and Difficult-to-Treat Depression (DTD).  There are 3 million people in the U.S. alone and one on three people with epilepsy are drug resistant.  People with severe seizures have, on average, a shorter life expectancy and an increased risk of cognitive impairment particularly if the seizures developed in early childhood.  VNS Therapy for DRE is delivered through a device that sends mild pulses to the vagus nerve at regular intervals throughout the day in an effort to prevent seizures.

Job Profile:

This position is responsible for managing and coordinating the broader, strategic sales initiatives aimed at improving overall efficiency, effectiveness, and alignment of the sales, marketing, and commercial operations functions, encompassing all aspects of the commercial process, from pricing strategies to customer engagement to sales channel management. This individual will provide expert insight into the use of sales data analytics and business intelligence to inform commercial strategies and other initiatives, providing a holistic view of optimizing commercial activities across the North America organization.

The Director of Commercial Excellence – NA Epilepsy reports to the Vice President of Sales - NA Epilepsy. 

Key elements of the Director, Commercial Excellence role include:

• Sales Process Optimization: Streamlining and improving the sales process from lead generation to deal closure.

• Customer Segmentation: Understanding and targeting specific customer segments more effectively.

• Sales Performance Metrics: Defining and tracking key performance indicators (KPIs) to measure success.

• Cross-Functional Alignment: Ensuring sales, marketing, and commercial operations teams work cohesively toward shared goals.

• Collaborates with Sales Enablement, Sales Training, IT, Competitive Intelligence & Data Analytics (CIDA):  Collaborates with the respective internal teams to better understand industry insights, competitors and customers, sales training initiatives, sales training content, CRM tools, LMS content, and other day-to-day tools and resources that directly support the sales force in their work.

• Pricing Strategies: Collaborate with the downstream Epilepsy marketing function regarding optimal pricing models and strategies to maximize revenue.

PRIMARY ACTIVITIES/DUTIES:

• Define and implement a consistent North America sales strategy, assessing the sales performance, and identifying initiatives for that align to the commercial strategy and ensure efficiency and productivity.

• Identify and execute detailed transformational sales initiatives and projects, bringing in best practices and insights from internal and external sources into the design.

• Establishes sales force KPIs based on business intelligence and provides oversight on execution. 

• Builds best in class sales capabilities and ensures best practice sharing with the commercial organization.

• Utilize sales data and market research analytics to inform the strategy and create business-specific plans for commercial opportunities.

• Communicates commercial strategy into understandable and actionable priorities for sales teams as defined in the quarterly Plan of Action (POA).

• Accountable for the development and execution of the quarterly Plan of Action (POA) in collaboration with leaders from Sales, Marketing, Commercial Operations, Medical Affairs, Research & Development, Clinical Strategy and Finance.

• Accountable for the development and execution of the quarterly Regional Business Reviews in collaboration with leaders from Sales and Finance.

• Institute and continue to re-engineer systems and procedures that would improve efficiency in operations by formulating sales strategies, developing annual strategic plans optimizing resources, training, and t