Customer AP Quality Engineer QP

About Slate

Slate is a new company exploring development in the electric vehicle space.

Who we are looking for:

Slate looking for a dynamic, experienced Customer Quality and APQP Engineer to join our growing team. We are seeking a highly skilled and experienced Quality Engineer to assist with the implementation of a comprehensive customer quality process from the ground up. The ideal candidate will be responsible for developing a system that enhances customer satisfaction, minimizes risk, and ensures that the Voice of the Customer is communicated throughout the organization.

This role will be in a Central Midwest location in a highly desirable mid-sized community. You will need to relocate to this area or be able to travel extensively. 

What you get to do:

Primary Responsibilities:  

• Assist in the creation and management of the quality planning process and procedures 
• Be the Subject Matter Expert in AIAG APQP and PPAP 
• Collaborate with Quality Engineering and Supplier Quality teams to coordinate planning of key deliverables to achieve PPAP on time 
• Assist in the management of the Voice of Customer (VoC) process and procedure development and execution including (VoC) auditing.  
• Analyze warranty data for customer impact (e.g.) JD Power and Consumer Report data  
• Establish clear quality standards with craftsmanship for internal process control development 
• Review the internal scorecards and KPI’s for risk evaluation 
• Collaborate with craftsmanship, engineering and additional stakeholders on part appearance requirements and sign off (AAR) 
• Color Harmony Event /Fit and Finish review planning, procedure development as well as ongoing participation  

Secondary Responsibilities:  

• Manage stakeholder relationships and inputs  
• Assist in supplier development relative to APQP, Customer Specifics and Expectations 
• Collaborate with cross-functional teams, including engineering, manufacturing, and customer service, to gather input and integrate customer quality considerations into product development and support. 
• Collaboration across the commercial team, engineering, quality and manufacturing teams. 
• Ensure customer quality data is available for CI within different departments to drive improvements in quality. 
• Participate in regular industry training sessions and conferences to stay updated on the latest trends.  
• Report on customer quality and VOC KPI’s  for engineering and manufacturing with the Quality Management System (QMS) and Quality department. 
• Occasional travel required  

What you bring to the team:

Educational Background:

• Bachelor’s degree in business administration, engineering or related field. 

 

Work Experience:

• Minimum of 8 years quality management or related experience. Prior launch experience required.  Prior Start up experience preferred 

 

Technical Skills:  

• Strong understanding of customer quality, supplier quality, manufacturing processes and quality control. 
• Experience with a system implementation and onboarding a new quality management system 
• Proficient in QMS software (preferred – Windchill) 
• Demonstrated ability to hire, lead and train teams (preferred) 
• Ability to easily collaborate and communicate with multiple disciplines with