Computing Systems Tec 1

Overview

Edgewater Federal Solutions is seeking a Computing Systems Tec 1 to support the IT program at a major national laboratory. 

Responsibilities

• Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware.
• Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment.
• Tests and evaluates commercial and Laboratory developed software for quality control and proper operation.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and non-technical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Navigate the software Admin Portal for our Service Now AskSecurity website.
• Serve as the main contact for everything AskSecurity: fielding questions; enabling SMEs; facilitating online/in person training; ensuring project completion.
• Responsible for fielding/hosting focus groups for agent training in Service Now (experience in Microsoft Teams, Outlook Calendar, on-line Sharepoint-like portal)
• Utilizes AccessIT for agent Approvals in Oracle (requires A Level access). 

Qualifications

• High School diploma and one year of related experience
• U.S. Citizenship is required per contract. 
• Lives full time in New Mexico and can travel on site for meetings when requested.
• Moderate to advanced technical skills including admin and customer service experience
• Experience collaborating with multiple teams
• Have a positive attitude and demonstrate patience during a lengthy project.
• Have prior knowledge/some experience in implementing a new software and assisting the developers in the going live process. This can include anything from assisting in demos and being the main point of contact if anything is not properly functioning.
• Comfortable in managing the admin portal in Service Now which can change on a day to day basis, depending on customers needs and requests.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.