Full Time Collection Support Specialist, Card Assets

General Description

Primarily support the Collections Manager in the efficient management of the Collections Department.

Essential Duties and Responsibilities

1. Prepare the Legal Packets for Demand Letters, Attorney Workout Plans and Collection Lawsuits.

2. Update the Attorney Tracking Spreadsheets.

3. Reconcile the Attorney Invoices and allocate the costs to the corresponding account.

4. After Charge-Off each month, place the designated accounts with third-party agencies.

5. Respond to requests for documentation and debt validation from third-party collectors.

6. Calculate and present performance of third-party collectors to management.

7. Filing Bankruptcy Proof of Claims.

8. Prepare and File Estate Claims on Deceased Accounts.

9. Compile the necessary data and prepare the Collections for the Monthly Operational Report.

10. Send notification of Intent to Debit to agent banks on Defaulted Guaranteed Accounts.

11. Prepare documentation to assign defaulted guaranteed accounts to Agent Banks.

12. Prepare responses for Credit Reporting Disputes and Subpoenas.

13. Reconcile Fixed Payment report on monthly basis.

14. Manage consumer credit counseling service requests on charged off accounts.

15. Manage payment plan on charged off accounts.

16. Contact Cardholders on Unprocessed or Damaged Checks.

17. Prepare and update weekly and monthly reporting for Collections.

19. Perform any other related duties as required or assigned.

Physical Demands

Physical Activities
• Stand: Occasionally
• Walk: Occasionally
• Sit: Regularly
• Use hands to finger, handle, or feel: Regularly
• Reach with hands and arms: Occasionally
• Climb or balance: Never
• Stoop, kneel, crouch, or crawl: Never
• Talk or hear: Regularly
• Taste or smell: Never

Weight Lifted
• Up to 10 pounds: Occasionally
• Up to 25 pounds: undefined
• Up to 50 pounds: undefined
• Up to 100 pounds: undefined
• More than 100 pounds: Never

Vision requirements
• Close vision (use of a computer, equipment, or any other work duties that require clear vision within two feet or less).
• Color vision (interpreting color software screens or reports; work duties that require the ability to identify and distinguish colors).
• Physical Demand: HIGHLY REPETITIVE, LOW PHYSICAL: HIGHLY REPETITIVE type of work which requires concentration in the performance of tasks for CONSISTENT TIME CYCLES as prescribed by the tasks.

Additional Information

Core Competencies / Additional Info
Understands and adheres to all compliance issues, attends training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, Security and Credit Card Lending. Must adhere to special shift hours as agreed or instructed by manager. Early evening work is required along with possible weekend assignments. Flexible schedules are available. Must have good problem-solving ability, organizational skills and strong analytical and research skills. Collection experience preferred, especially experience with Bankruptcies, Probate and the Legal Collection Process. Ability to initiate collection calls required.