Staff Desktop Support Specialist

The Staff Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices, and related technology. We're seeking a dynamic professional to join our fast-paced team in a role that bridges executive support and data analytics. The ideal candidate will excel in a high-pressure environment, providing crucial assistance to senior leadership while leveraging data to troubleshoot complex issues

Essential Job Functions:

• Expert-level background in Windows OS, Mac OS, iOS and iPad OS support 
• Strong background in MDM & administration, Teams/MS Office Suite, Active Directory, Azure VDI, and Office365 Administration
• Understanding of network installation/troubleshooting/diagnostics, both in home & business environments
• Customer-facing support in a professional environment, supporting C-suite level customers, in high-pressure situations
• Ability to thrive in a fast-paced, demanding environment
• Provide high-level support to senior and executive team members
• Analyze operational data
• Identify trends and anomalies
• Conduct root cause analysis on organizational challenges
• Develop and present data driven recommendations to leadership
• Manage critical projects and initiatives

Education/Experience Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent with at least three (3) years of related experience assisting end users in a help desk or desktop support environment.
• Knowledge of internally developed applications and footprint of departments that use them.
• Experience installing and troubleshooting patches, hardware, software, network, and printing issues on multiple types of devices.
• Experience with Active Directory, MS Office suite, remote tools, and at least one (1) Operating System.
• Excellent interpersonal and relationship-building skills.
• Ability to adapt and learn new technologies.
• Excellent organizational skills with emphasis on detail and follow up
• Ability to translate technical activities in a manner appropriate for diverse audiences.
• Excellent written and oral communication skills.
• Ability to work in a fast paced environment.

Work Conditions:

• Work is normally performed in an office environment.
• Occasional extended hours may be required.
• Travel to other offices to provide support on an as needed basis.
• Overnight travel may be required on a scheduled or unscheduled basis.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, NY, NY, MD, Washington DC, and WA the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Hourly Rate $44.00, Maximum Hourly Rate $82.16
CO/HI/MN/VT*: Minimum Hourly Rate $38.24, Maximum Hourly Rate $68.42

IL*: Minimum Hourly Rate $42.07, Maximum Hourly Rate $75.30
Jersey City, NJ/NY, NY: Minimum Hourly Rate $45.88, Maximum Hourly Rate $82.16

MD/Washington, DC: Minimum Hourly Rate $44.00, Maximum Hourly Rate $78.73
WA: Minimum Hourly Rate $38.24, Maximum Hourly Rate $78.73

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or b