Mobile Security Supervisor

 

Distinguishing Characteristics: Primary job function is supervision of guarding personnel in patrol/inspection operations. 

 

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 

1. Supervises guards and other personnel in patrol, inspection, shared guarding and/or response operations; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner. 

2. Meets with Branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews orders and communicates requirements and changes to affected personnel. 

3. Participates in and coordinates with Branch management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect. 

4. Assigns and directs work; coaches employees, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to Branch management. 

5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 

6. Communicates and coordinates with Branch management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with Branch management and other supervisory personnel to discuss customer service, initiatives, personnel matters, and related issues. 

7. Inspects patrol routes and sites as assigned to ensure adequate coverage and compliance with orders, contracts and directives; visits client representatives to ensure that they remain satisfied with services provided; covers vacant routes or assignments as necessary. 

8. Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting payroll information. 

9. Performs tasks and duties of a similar nature and scope as required for assigned office. 

 

Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

 

• Must be at least 18 years of age. 

• Must have a reliable means of communication (i.e., pager or phone). 

• Must have a reliable means of transportation (public or private). 

• Must have the legal right to work in the United States. 

• Must have the ability to speak, read, and write English. 

• Must have a H