Director of Marketing Operations – Remote

Symetra is seeking a Director of Marketing Operations to help marketing operate more clearly, efficiently, and predictably at scale. This role plays a critical part in how strategy becomes execution—bringing structure to complex work, improving delivery, and helping teams adapt and perform in a constantly changing environment.

About the role

As Director of Marketing Operations, you’ll define and lead how marketing work gets planned and delivered across the enterprise. You’ll partner closely with senior leaders to translate priorities into action, guide tradeoffs, and strengthen execution across highly cross‑functional teams.

This role is ideal for a leader who thrives in ambiguity, enjoys building clarity where none exists, and knows how to drive meaningful change without over‑engineering process.

What you will do

• Lead the Marketing Operating Model
  • Define and evolve how marketing work is planned, prioritized, and executed at scale
  • Partner with senior leaders to translate strategy into delivery, including sequencing, capacity planning, and prioritization
  • Establish scalable planning and intake frameworks that bring clarity to complex work
• Enable Strong Execution & Delivery
  • Improve visibility, alignment, and predictability across cross‑functional initiatives
  • Identify risks and dependencies early, helping leaders make informed tradeoffs
  • Reduce rework and friction through better planning and execution discipline
• Build and Lead the Marketing Operations Function
  • Lead and develop a team of marketing operations and program management professionals
  • Set clear expectations and standards while allowing flexibility for different teams and needs
  • Foster accountability, collaboration, and continuous improvement
• Drive Innovation & Responsible AI Adoption
  • Identify opportunities to improve efficiency through automation, AI, and modern ways of working
  • Partner with marketing, analytics, and technology teams to deliver practical, high‑impact solutions
  • Ensure innovation is aligned to business needs and implemented responsibly
• Manage Vendors & Partners
  • Oversee key marketing vendors and partners, ensuring quality, performance, and cost effectiveness
  • Partner with Procurement and Finance on budgeting, forecasting, and contracts

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” - Stephanie F., VP Customer Service & Operations

 

"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they can not see in themselves. You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview 

Compensation

Salary Range: $141,600 - $236,000 plus eligibility for annual bonus program  

Qualifications

Who You Are

• 12–15+ years