Onsite Supervisor - Adecco Staffing - Carlisle, PA

About the roleThe Onsite Supervisor acts as the candidate’s/associate’s employment “agent” (i.e., liaison) and point of contact through the recruiting, onboarding, and assignment lifecycle. This position must ensure satisfaction by maintaining a solid working relationship with our candidates/associates – showing appreciation for their performance and contributions, sharing their importance to our organization, and reinforcing the benefits of working for Adecco. This position is also accountable for meeting performance KPI and SLA metrics to ensure excellent client delivery.What you’ll be doingRecruiting/Skill Marketing •Administers job postings in various systems •Anticipate and understand the local talent market and implement a workforce planning strategy to ensure a continuous pipeline of quality talent •Attend to all candidates that contact the onsite, ensuring that all candidates are provided with correct information about Adecco, offers, job guidance, and training and development programs clearly and professionally •Builds and maintains relationships with both passive and active candidates •Complies with and executes required recruitment and submission activity KPIs •Assesses candidates to ensure qualification match, cultural fit, and compatibility with client requirements •Conducts searches leveraging Adecco and internet tools, analyzes results, and modifies as appropriate to meet needs inventory •Build and maintain a pipeline of candidates in anticipation of future client fulfillment requests •Develop and own local recruiting resource relationships and grassroots recruiting plans. Coordinate logistics for recruiting events •Extends offer of assignment, including compensation and bill rate negotiation •Facilitates interviews with candidates and customers, including candidate preparation and client brief •Conducts debrief with the candidate and customer following the interview •Performs second-level screenings of prospective candidates, ensuring adherence to all federal, state, and local laws and regulations and Company policies in the prescreening process •Develops candidate executive summary for resume submittal •Maintain and update candidate/associate records in the tracking database Team Leading •Develop candidate and community engagement programs to strengthen Adecco’s footprint in the market •Act as a subject matter expert related to Adecco’s recruitment tools and processes •Daily/Weekly management of established productivity and KPI metrics with a continued focus on improving business operations efficiencies while maintaining a healthy cost to serve •Maintains and updates thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via the front office system and filing system •Responsible for creating a positive candidate journey and excellent customer service measured by the NPS and Peakon scores •Responsible for ensuring your recruiting team is achieving KPIs •Facilitate regular communication with the vertical teams regarding open opportunities, client fulfillment priorities, attrition trends, and other pertinent metrics •Maintains awareness of market salaries and benefits of local competitors and identifies staffing trends •Provide support to the lead delivery recruiter by assisting with onboarding and mentoring new delivery recruiters •Manage Adecco website and all digital tools to monitor the selection process, creating processes based on target categories, searching for candidates, and registering the status of candidates •On-boards new customers, including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp to perm conversion schedule, and direct hire fees •Participates in daily requisition meetings, prioritizing open orders and allocation of recruiting resources •Partner with Central Delivery teams to build and maintain a candidate pipeline that addresses client needs Associate Care •Develop associate engagement programs to bolster the Adecco/associate relationship and improve satisfaction and retention •Complete associate check-ins/reviews based on key Moments of Truth •Counsels Associates on how to develop and grow professionally. Provides feedback and support to help candidates overcome barriers •Coaches candidates for success in client interviews •Develops relationships with Associates while on assignment, striving for redeploymentAbout youA high school diploma or equivalent and 3-5 years of equivalent work experience required. A minimum of two to five years in the service provider industry is preferred. Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management. • Excellent organizational, multi-tasking, communication, and customer service skills. • Process- and KPI- oriented. • Excellent MS Office (Word