Staff Artificial Intelligence Engineer, Conversations

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square Messages is a messaging platform for merchants to manage conversations with their customers across multiple channels (SMS, email, etc.). Situated within the Square ecosystem, Square Messages has integrations with various Square products that enrich messages with appointment bookings, receipts, invoices, coupons, marketing, and more. 

Messages is also home to Square Assistant – an AI-powered virtual assistant to help merchants serve their customers 24/7. Square Assistant responds to customers asking for help with their appointments, including cancellations, confirmations, and conversational rescheduling of appointments. For more nuanced customer requests, Square Assistant saves merchants time by utilizing an in-house large language model to suggest responses, as well as actions that integrate with the rest of the Square Ecosystem. In the year ahead, we plan to expand Square Assistant’s capabilities in many ways, like personalizing responses for each merchant or deploying larger language models in production. 

We are looking for Staff AI Engineers with interests in language modeling, conversational AI, and production machine learning at scale.

You will...

• Play a key role in designing and developing novel conversational AI systems within Square.
• Partner with product managers, designers, and the other engineering teams to design, iterate, and ship new product experiences.
• Influence and lead the team’s future roadmap.
• Ship cutting-edge AI to businesses that traditionally haven’t had access to it.
• Train and deploy state of the art language models.
• Build and maintain AI infrastructure that handles millions of conversations.

Qualifications

You have…

• 10+ years of experience with Machine Learning.
• A track record of leading the design and execution of production-level machine learning systems.
• Experience influencing and shaping team’s technical roadmap through close collaboration with stakeholders and driving execution.
• Experience with Large Language Models.
• Experience programming with PyTorch in a production environment.
• Experience with Python. Openness to programming in Java.
• A commitment to writing clean and maintainable code.
• Eagerness to share your own ideas, and openness to those of others.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $245,100 - USD $299,500
Zone B: USD $245,100 - USD $299,500
Zone C: USD $245,100 - USD $299,500
Zone D: USD $245,100 - USD $299,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans