Senior Business Accountability Specialist

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist within the Commercial Banking, Collateral Operations Organization.  Learn more about career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Serve as primary point of contact for third party service provider engagements supporting high risk vendors used by multiple Consumer Lending businesses in Collections Recovery Process. 
• Responsible for meeting Third Party Program requirements and ensuring adherence to corporate policies
• Maintain relationships at all levels of the organization, including the line of business partners, Control team members, Supply Chain Management, Enterprise Testing & Validation and other key business partners
• Under limited supervision, this position will be responsible for meeting Third Party Program requirements and ensuring adherence to corporate policies.
• Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives
• Manage vendor adherence to all third-party risk management program requirements including performance management, escalations, risk identification and risk mitigation
• Participate or lead special projects that include comprehensive risk mitigation, root cause analysis and data analysis
• Effectively monitor and communicate operational, contractual, regulatory, and testing controls that are applicable to vendors
• Comprehensive understanding of Debt Collection MRs: FDCPA, Reg F, SCRA, UDAAP, ADA, etc.
• Demonstrated ability to create and maintain strong interpersonal relationships at all levels of the organization, including the line of business partners, Control team members, Supply Chain Management, Enterprise Testing & Validation and other key business partners
• Issue resolution (point of contact for escalation of issues), communicate with leaders including steering committee members on the issue, corrective action and validation process to remediate the issue. 
• Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies
• Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials
• May serve as a mentor for lower-level staff

Required Qualifications:

• 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Financial Services experience
• Experience with managing end-to-end process of lien perfection and title management for secured loans
• Demonstrated experience working with auditors, regulators, and/or testing teams including experience crafting risk-based responses for any findings
• Experience understanding and interpreting reporting and creating presentation decks
• Ability to execute in a fast-paced, high-demand, environment while balancing multiple priorities
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to develop partnerships and collaborate with other business and functional areas
• Exceptional organization, analysis, decision making, and problem resolution skills
• Ability to critically think through various complex scenarios, multiple systems & processes
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Experience creating strong visual PowerPoint presentations and confidently delivering to management and senior leader
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

• This position offers a hybrid work schedule

Job Location:

• Des Moines, IA

This position is not eligible for VISA Sponsorship

Posting End Date: 

2 Nov 2025

*Job posting may come down early due to v