Patient Resource Specialist

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
The Patient Resource Specialist plays a pivotal role in assisting with various patient needs including reimbursement support, pharmacy assistance, and other resources critical to their care journey. This individual will collaborate closely with our Patient Coordinators, serving as a resource for patient-related administrative tasks and ensuring seamless coordination of services.

Responsibilities

• Assist and educate patients in navigating DOL reimbursement paperwork and procedures.
• Collaborate with Patient Coordinators to address reimbursement-related issues and facilitate timely resolution.
• Coordinate prior authorization and enrollment of pharmacy assistant programs.
• Provide administrative support to Patient Coordinators in managing medication related tasks and documentation.
• Assist patient in accessing reimbursement for medical-related travel expenses, including transportation, lodging, and meals.
• Work closely with Patient Coordinators to assess patient needs and coordinate travel-related reimbursement documentation as necessary.
• Maintain accurate records of patient interaction, services provided, and outcomes.
• Assist Patient Coordinators in generating documentation to track patient progress, monitor resource utilization, and evaluate program effectiveness.
• Maintain current list of area resources to assist patients with socioeconomic needs. 
• Provide education and assistance to Patient Coordinators, patients, and/or caregivers in obtaining needed resources.
• Create the letter of medical necessity for medications, rehabilitative therapies and other patient needs which require DOL preapproval. 
• Coordinate with service providers to obtain DOL authorization. 

Qualifications

• 1+ years of experience in a Care Team or Billing/Medical Records/Revenue Cycle
• Healthcare experience preferred.
• Pre-authorization experience preferred.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices. Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination. Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.