We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Senior Global Forwarding Agent. As a Senior Global Forwarding Agent, you'll be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. You're a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

You'll be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. You're accountable for your individually assigned shipments in addition to daily communication, reporting, and email management. You have the ability to influence the process of shipments from beginning to end and take ownership for their work.

Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting

Required Qualifications:

• High School diploma or GED
• Minimum 3 years of Global Forwarding industry experience, preferably with Air Export
• Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$25.00 - $39.04

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter