Technical Services IT Specialist

The Technical Services IT Specialist acts as the main liaison for all information technology support, including software, hardware, and systems within the Regent University Police Department (RUPD), covering the Communications Center. This role ensures the reliability, security, and performance of department-specific systems, assists with system administration and diagnosis, and supports the integration of law enforcement technologies such as access control, surveillance, key control, and GENETEC systems. The Technical Services IT Specialist responds to technical support requests, manages departmental information technology issues, coordinate with Regent University, CBN, and Founders Inn information technology services, and works closely with respective information technology staff to resolve problems.

Work Location: Virginia Beach, VA

Essential duties:

Technical Operations & Systems Management

• Administer and support Microsoft Windows operating systems and Office Suite platforms to ensure seamless departmental productivity
• Diagnose, resolve, and document network performance issues involving DNS, DHCP, TCP/IP, and related configurations
• Configure and secure endpoints utilizing antivirus software, encryption tools, and endpoint detection protocols
• Operate and maintain integrated surveillance and access control platforms (e.g. GENETEC), ensuring 24/7 law enforcement readiness

Infrastructure Administration

• Manage and monitor Windows Server, Active Directory, and associated policy frameworks, aligning with RUPD Directives and Regent University/CBN protocols
• Deploy, configure, and maintain networking devices, including routers, switches, firewalls, and VPNs, to optimize secure data flow
• Execute incident response actions and disaster recovery protocols, restoring operational capacity under time-sensitive conditions
• Implement system imaging, device management, and deployment tools for standardized endpoint provisioning
• Oversee multi-factor authentication (MFA) protocols, backup and recovery platforms, and digital evidence protection solutions
• Maintain operational proficiency in law enforcement-specific technologies, including body-worn cameras, cloud storage, digital evidence lockers, and Records Management Systems (RMS)

Compliance & Information Security

• Enforce compliance with the CJIS Security Policy, HIPAA, FERPA, and other federal/state data protection mandates
• Uphold audit trail integrity and chain-of-custody for digital data, aligning with law enforcement evidentiary standards
• Respond to FOIA, legal holds, eDiscovery requests, supporting investigations and court ordered disclosures
• Apply access management protocols consistent with data classification, user roles, and security principles

Departmental Support & Help Desk Oversight

• Serve as the primary IT liaison for all department units and the Communications Center, managing support requests for software, hardware, and network connectivity
• Triage and resolve IT support tickets, documenting resolution steps within designated help desk or ticketing platforms
• Monitor system lifecycle needs and execute timely hardware/software upgrades to maintain peak system performance and reduce service disruptions
• Maintain technical documentation, procedural standards, and job aids aligned with internal IT governance and VLEPSC standards
• Lead in-depth diagnostics and systems troubleshooting to restore mission-critical law enforcement applications and workstations rapidly

Training, Supervision & Project Leadership

• Deliver hands-on training to officers and support staff on IT systems, operational procedures, and cyber hygiene practices
• Supervise and mentor temporary staff, interns, or project assistants assigned to IT projects or support functions
• Represent Technical Services in interdepartmental rollouts and technology adoption sessions
• Collaborate with Command Staff and external IT stakeholders (Regent/CBN) to align project goals with regulatory and departmental objectives
• Lead specialized technology initiatives that support the department's evolving operational footprint and community policing mission

Surveillance & Access Control Oversight

• Assist in the administration of access control, surveillance, and key tracking systems in support of secure campus-wide police operations
• Maintain and troubleshoot the GENETIEC system to ensure uninterrupted video surveillance and data retention
• Oversee field installations, hardware replacements, and preven