General Manager - Operations

Role Overview

As General Manager, you will oversee and manage the operations of the entire fulfillment/manufacturing center. This includes leading the leadership team, managing the budget, and driving strategies to make the location an employer of choice. You will ensure efficient, safe operations and lead innovative initiatives to advance the facility to "best in class."

How You Will Make an Impact

• Lead fulfillment/manufacturing operations while ensuring safety, quality, and efficiency.
• Guide cross-functional teams to align with corporate strategies and annual goals.
• Develop and implement strategic and tactical objectives that optimize customer service and profitability.
• Serve as a key strategist in Commerce planning initiatives.
• Drive cost, service, and margin improvements across the distribution center.
• Implement KPIs and execute performance analysis for informed decision-making.
• Partner with IT on systems improvements, including WMS enhancements.
• Foster a culture of continuous improvement and cross-functional collaboration.

What You Bring to the Team

• 10+ years in Distribution and Logistics leadership roles, including 3PL and Cross-Docking.
• 6+ years of people leadership experience.
• Deep knowledge of global supply chain strategy, vendor management, cost modeling, and Lean practices.
• Strong experience with contracting, business ethics, and executive communication.
• Proficient in MS Office; experience with WMS (Manhattan preferred) and Oracle.
• Bilingual in English and Spanish preferred.

Where You’ll Work and What’s Required

Full-time, Monday–Friday, with flexibility and overtime as needed.
Role may require travel; generally not extensive.
This is an on-site leadership role in a warehouse setting. Employee may be exposed to noise and weather conditions.
Physical demands include standing, walking, lifting up to 50–75 lbs, and occasional sitting or climbing.

Managerial Responsibility

Responsible for hiring, training, performance management, and development of exempt and supervisory staff.
Analyze large data sets to inform action plans and business decisions.

What’s In It for You Culture:

Join a team of top-tier talent driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll help shape a culture that celebrates both individual and team success.

Benefits:

Fanatics offers a wide range of health, financial, legal, and development benefits. These include wellness programs, paid parental leave, infertility treatment, flexible time off, and a competitive 401k plan.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.