Jobs and Careers

IT Client Support - Associate

United Statesfull_timeVerifiedPosted 5 Jun 2025

💰 $60,000/yr($56,000/yr – $60,000/yr)

About the role

Job Title: Client Support - Associate
Position Type: 3+ months contract (with conversion to FTE)
Location: Loveland, CO 80538
Job Description:
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:

Provide basic technical support to Clients.
Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Responsible for managing the technical support needs of the site.
Overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises.
Primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department.
Key responsibilities include issuing laptops, replacing hardware, and performing software updates. Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day
The contractor will manage tickets and cases via chat, rather than through a call centre environment, though in-person assistance is also required, as this is an onsite role in a full office environment.
Support is provided to internal employees both on-site and remotely, with remote assistance handled via chat. While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10.
Training will be provided through a 3–4-week program, where the contractor will shadow teammates and be guided through all necessary processes.
USF will supply all required equipment.

Requirements:

2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops.
Relevant certifications are a plus. Familiarity with networking concepts is also required.
While a degree is not mandatory, it is considered an advantage.
Basic troubleshooting experience with printers is also necessary.
2+ Years of Customer Service Experience: Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff.
Networking Experience: Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts.
Windows Experience: A strong working knowledge of Windows operating systems is required.