Customer Service Representative - Distribution

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

 

PEOPLE.    PRODUCTS.   CUSTOMERS.

 

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

 

Job Purpose and Overview

The DSR primary function is to support internal and external customers within Operations. This role will also ensure Operational Excellence through extended knowledge, responsibility and communicating effectively to the appropriate functional teams. Collaborates with local leadership and may support more than one location.  

 

What will you do as a Distribution Service Representative at Dawn Foods? 

• Partner with local leadership on verification of daily Driver packets
• Daily completion of deposit transactions along with following document retention process
• Process all inbound receiving paperwork 
• Assist with Certificates of Analysis’ (COAs) for customers
• Maintain and process customer credits while collaborating with Inventory Control
• Partner with local operations team at the Will Call window, along with closing and reconciling the will call log at the end of each day.
• Review/Prepare/Follow up with the People Partners with I9 documentation and verification of employment on Law Logix when new hires start.
• Monitor and maintain necessary Over Shorts and Damage (OSD) logs for compliance and customer satisfaction
• Coordinate with receiving on billing and mailing invoices for third party direct deliveries
• Complete daily UPS shipments, courier deliveries and customer delivery appointments in collaboration with Transportation
• Assist with Year End Inventory/Audits including but not limited to providing documentation and data entry
• Manage local Accounts Payable transactions  
• Provide support to Distribution Market Leader (DML) with monthly accounting accruals
• Support the Warehouse and Transportation departments with route packets for next day’s deliveries, Warehouse with Scheduling and Receiving Calendar/Maintenance, and Transportation with Green mile and RoadNet maintenance.
• All other duties as assigned to support our internal and external customers

 

What Does It Take to be a Distribution Service Representative at Dawn Foods?  

Below are the minimum qualifications to be a fit for this job.

 

A highly organized individual who is a self-motivating, team player who will excel at getting the job done with little to no supervision. Contributes to the overall success of the company while producing at a high level of excellence.    

 

• Minimum of 2+ years of experience in an administrator role 
• Detail oriented and have the ability to work independently and proceed with objectives 
• High-School Diploma required 
• Attention to Detail 
• Ability to multitask 
• Maintain confidentiality  
• Basic understanding of financial principles  
• Proficient in Microsoft Office including but not limited to: Excel, Word, PowerPoint, Outlook, and Teams. 
• SAP experience preferred but not required 
• Associates Degree in business or related field preferred  
• 3-5 years in an Administrator Role preferred 
• Distribution and/or Supply Chain experience highly preferred  

 

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus

 

Note: The level of physical effort may vary from site to site