Technical Customer Success Manager (Remote)

Description

At OX Security, we're on a mission to secure the software supply chain - helping security and development teams focus on what actually matters. We’re growing fast, and we’re looking for a Technical Customer Success Manager to be a key player in driving customer value and adoption.

In this role, you’ll be the trusted technical advisor for our customers, ensuring they succeed with OX from onboarding through expansion. If you’re a strong communicator, tech-savvy, and passionate about solving complex problems in cybersecurity, we’d love to meet you.

Responsibilities

What You’ll Be Doing

• Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
• Provide training and resources to help customers integrate our solutions into their existing workflows.
• Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Address customer inquiries and issues in a timely and effective manner.
• Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
• Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate.

Requirements

What We’re Looking For

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry.
• Proven ability to manage multiple customer accounts and projects simultaneously.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and the ability to think strategically.