Principal Analyst, Revenue and Commission Operations (Hybrid)

Principal Analyst, Revenue and Commission Operations (Hybrid)

Capital One Travel is seeking a Principal Analyst to join our Finance Operations Revenue Management team. In this role, you will lead efforts to mitigate payment risks, manage multi-channel collections, and drive process improvements across our hotel, rental, and flight portfolios. 

The ideal candidate will possess strong analytical and leadership skills to monitor health metrics, maintain resilient procedures, and collaborate cross-functionally to advance our payment infrastructure toward a future-state model.

Responsibilities:

• Responsible for the daily operations of commission invoices across the Capital One Travel business

• Investigate discrepancies between paid invoice amounts and amounts invoiced

• Collect and review supplier receivables reconciliation for completeness and accuracy

• Proactively and independently identify, investigate, and drive solutions for process, data quality inefficiencies  and control enhancements.

• Liaise with Agency stakeholders to ensure timely and accurate submission of invoices

• Review contracts with Capital One Travel partners to set up billing processes

• Reduce operational exceptions and drive efficiencies via automation, elimination, and transfer of processes away from manual touchpoints

• Work with leadership to create and maintain resilient and scalable collections processes

• Generate reporting on key performance indicators such as Days Sales Outstanding, Bad Debt, Accounts Receivable Aging, etc

• Support risk management activities over enhanced control environment, including procedures maintenance, control testing, and process-level assessments

• Coordinate with Capital One Travel Risk Management, Finance Risk Management and other risk offices on best revenue practices across Enterprise

• Partner with Finance, Operations, Product, and Business teams to streamline processes and resolve issues impacting supplier receipts

• Lead ad-hoc projects as necessary, such as developing and leading new Finance- managed services or other initiatives 

Here’s what we’re looking for in an ideal teammate: 

• Demonstrate proactive independent problem-solving and cross-functional collaboration to optimize processes and data workflows.

• Proactiveness: Independently identify and drive solutions for process, data quality inefficiencies, and control enhancements.

• Ownership: Take end-to-end responsibility for the transformation of AR infrastructure, ensuring scalable systems are designed and maintained.

• Collaboration: Partner cross-functionally with Finance, Product, and Risk teams to modernize payment infrastructure and resolve issues impacting supplier receipts.

• Leadership: Influence and steer execution to shift workflows from reactive to proactive, ensuring resilient and scalable financial processes.

• Creativity: Identify areas of opportunity in the AR process and remediate these in a timely manner

• Innovation: Familiarity with large datasets to drive automated solutions increasing efficiency and productivity. 

Basic Qualifications: 

• Bachelor’s Degree or military experience

• At least 3 years of experience in Accounting, Audit, Risk Management or Finance or a combination

• At least 1 year of experience utilizing SQL

Preferred Qualifications

• Bachelor’s Degree in Accounting, Business, Finance, Economics, Statistics, or a quantitative field

• 2+ years of experience in an analytical position investigating complex data issues and building scalable solutions. 

• Prior experience in Accounts Receivable 

• Strong written and communication skills

• Experience with an Enterprise Resource Planning (ERP) based accounting system

• Strong understanding of accounting principles and experience w