Senior Customer Development Manager, Amazon

Kenvue is currently recruiting for a:

Senior Customer Development Manager, Amazon

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Amazon Global Customer Leader

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Sr. Manager Customer Development, Amazon is responsible for developing and executing strategic customer growth plans, delivering financial targets and managing ongoing customer relationships. 

Key Responsibilities  

• Develop consumption and shipment plans to deliver financial commitments internally and to the customer

• Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results 

• Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations 

• Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Staregy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward 

• Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share 

• Manages direct reports and is accountable for their talent management and development  

• Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios, leaning on experts across stakeholder groups, and instilling followership in efforts to win with a highly dynamic/evolving customer 

• Be a subject matter expert in all demand drivers of the Amazon 1P business including, but not limited to price, promo, packaging/assortment levers, media/search, shopper 

• Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics 

• Responsible for accurate forecasting of monthly sales by franchise and brands. 

• Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels

• Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution 

• Manages trade spend to stay within budget and to maximize ROI 

• Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps 

• Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies 

• Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity

• Complies with company policies and procedures at all times ​

What we are looking for  

Required Qualific