Jobs and Careers
KO
Staff Field Engineer - Americas
KongUnited States, United Statesfull_timeVerifiedPosted 18 Dec 2023
💰 $150,000/yr
About the role
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
We are looking for a Staff Field Engineer to join the growing Professional Services team at Kong. As a Staff Field Engineer, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products. You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers.
In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing engagements, you will also with working and collaborating closely with Kong’s different cross-functional teams (Product, Engineering, Customer Success, CRE, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age.
What's in it for you? This is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You’ll be given thought leadership to help define what ‘good’ looks like in terms of production deployments, what is recommended, and why.
Why should you want to work at Kong?
Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!Why APIs Matter? APIs have been enabling innovation for decades!Strong VC team, Series D, strong year over year revenue growth!
Technical Leadership - We are recognized as the leader in innovation in the connectivity space.Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021We are the leading innovator in the connectivity space!
Amazing Team & Culture - Come be a "Konger" and find out what we mean.Great Place to Work Certified in 2020 & 2021Kong employees exemplify our culture at our 2022 Sales Kickoff2022 Forbes Cloud 100 Honoree
Building Great Products - Learn why the world's largest companies love our tech!Kong Named a Leader in the 2021 Gartner Magic QuadrantOver 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
We are looking for a Staff Field Engineer to join the growing Professional Services team at Kong. As a Staff Field Engineer, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products. You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers.
In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing engagements, you will also with working and collaborating closely with Kong’s different cross-functional teams (Product, Engineering, Customer Success, CRE, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age.
What's in it for you? This is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You’ll be given thought leadership to help define what ‘good’ looks like in terms of production deployments, what is recommended, and why.
Why should you want to work at Kong?
Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!Why APIs Matter? APIs have been enabling innovation for decades!Strong VC team, Series D, strong year over year revenue growth!
Technical Leadership - We are recognized as the leader in innovation in the connectivity space.Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021We are the leading innovator in the connectivity space!
Amazing Team & Culture - Come be a "Konger" and find out what we mean.Great Place to Work Certified in 2020 & 2021Kong employees exemplify our culture at our 2022 Sales Kickoff2022 Forbes Cloud 100 Honoree
Building Great Products - Learn why the world's largest companies love our tech!Kong Named a Leader in the 2021 Gartner Magic QuadrantOver 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!
What we are looking for:
- 8+ years of relevant professional services experience
- Hands-on implementation experience with API gateway and/or API integrations in customer environments
- Practical working knowledge of API’s and microservices architectures
- Proficient in Linux environments including Cloud and Development tooling
- Kubernetes proficiency/ experience
- Experience with major cloud providers such as GCP, AWS, and Azure
- Experience with application development is preferred
- Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies
- Passion and determination for technology
- Team-oriented nature with an enjoyment for collaboration
- Self-awareness and strong communication skills are a must
- Exceptional organizational and change management skills with an ability to manage competing client demands
- Proven tea
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