About the Role:

Grade Level (for internal use):

The Role: Fixed Income Product Consultant. 

The Team: The Fixed Income Client Success team is composed of global experienced professionals. The clients you will be supporting are based across the U.S. and are made up of Tier 1 to 3 clients who expect a high level of service.  The team is collaborative, hard-working and are always willing to learn from their clients and each other.  We value partnership, and its crucial you are a great teammate to be successful within our organization.  
 

The Impact: Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation.  You will be able to lead from the front and impact the future advancement of the business.  In doing so you will get to learn your client’s business and help clients satisfy or identify needs through current and new products.  You will be a part of a global team dedicated to providing high quality client experiences. 
 

What’s in it for you:  

• Working with a dynamic and global team, alongside numerous internal counterparts like Product Management, Client Support and Sales. 

• Autonomy as an owner of a book of business, management of relationships and sourcing opportunities 

• Professional and personal growth while supporting an evolving dynamic team. 

Responsibilities:  

• Strategically oversee live transactions to ensure optimal application operability and drive user success across the organization. 

• Deliver exceptional client service by leading initiatives in deal management, navigating service interruptions, resolving production issues, and providing comprehensive user training on advanced application functionalities. 

• Facilitate high-level client meetings to conduct training sessions, deliver product demonstrations, and provide transactional support, fostering strong client relationships and enhancing user engagement. 

• Generate and present scheduled and ad-hoc reporting deliverables with a focus on strategic insights and actionable recommendations, ensuring timely and accurate dissemination of information. 

• Collaborate closely with in-house Professional Services during client onboarding events, ensuring robust training, seamless user access, and thorough testing of production environments to enhance client satisfaction and operational efficiency. 

• Compile and analyze daily operational reports to communicate critical business health indicators (e.g., transaction volumes, risk exposure) to senior management, enabling informed decision-making and strategic planning. 

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $56,392 to $88,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more informati